Human Resources Customer Service

Scott Lisk

Fort Worth, TX 361-***-**** ***********@*****.***

Senior Executive

Operational Oversight Team Building and Training Conflict and Complaint Resolution

An accomplished professional with experience in managing personnel, leading customer service initiatives, and implementing strategic processes. Adaptable leader accustomed to providing training initiatives to staff members and quickly masters new concepts and technologies to drive profitability. Offering expertise in streamlining operations, increasing productivity, and cutting costs in a high-volume environment that is constantly changing and challenging.

Project Management

Budget Development

Human Resources

Strategic Planning

Process Improvement

Operational Planning

Business Development

Team Collaboration

Inventory Management

PROFESSIONAL EXPERIENCE

YUMI Ice Cream Co., Inc, The Colony, TX 1/2020 - Present

Branch Operations Manager

Manage daily operations for logistics in sales and service as well as receiving products from outside vendors. Direct The Colony facility of 120 staff plus 65 sales team. Coordinate customers from big box to convenient stores and food service accounts. Handle over 18,000 SKU’s while continue to monitor for new or better selling SKU’s plus what a significant retailer may request.

Mentor existing Supervisors and Managers to be successful, team build for growth now and the future expansions.

Increase staffing for increased sales and service opportunities.

Continue positive vendor relationships with present or future suppliers working collaboratively.

Corpus Christi Independent School District, Corpus Christi, TX 8/2015 – 6/2019

Executive Director of Business Services

Manage and direct daily aspects of auxiliary staff and services as well as develop and implement strategies to meet the goals and objectives of the District. Involved in all aspects of the business including but not limited to employee relations, financial management, and inventory control. Developed human resources policies, procedures, training, and recruitment programs to ensure a positive experience and company growth. Lead weekly staff meetings to ensure open communication between employees, streamline processes, and resolve any personnel or operational issues.

Increased staffing by 10% when employment had been cut by 45% prior to 2015.

Inherited a district with less than $10M for the annual budget. Restructured departments and updated food services to OSHA standards, increasing the annual budget to $25M; still seeking areas to cut costs and improve.

Build and maintain effective and collaborative relationships with school administrators turning around the financial stability through efficiency and cost cutting efforts.

Blue Bell Creameries, LP, Corpus Christi & Fort Worth, TX 1/1982 – 8/2015

Branch Manager (previous roles: Sales Manager and Territory Manager)

Led a team of 80+ personnel and oversaw the entire branch operation including sales team, office staff, and warehouse /distribution personnel. Directed 3 facilities and strategically planned processes to optimize business objectives, ensure customer satisfaction, and remain profitable. Hired new employees, promoted from within, and set up training to ensure daily work flow and deliveries were in place to grow the company. Provided executive leadership, led operations and strategic direction, and oversaw profit and loss.

Conducted financial analysis to identify growth and revenue-generating opportunities; within 5 years sales revenue increased from $5M to $25M.

Increased profitability through strategic and efficient restructuring by changing delivery routes; increased route sales to $500K+ and each year new routes were created due to growth; served as a model company-wide.

Built strategic partnerships to drive successful campaigns and coached staff to increase monthly sales goals.

COMMUNITY INVOLVEMENT

Liaison, District of Innovations

Lead, District Emergency Operations (Credentials from FEMA Emergency Management Institute

Current Board Member & Board President (2010 – 2013), Corpus Christi Food Bank

EDUCATION

Bachelor of Business Administration in Marketing, University of Texas, Arlington, TX

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