Support Specialist Customer Service

Kierra Flemister

Software Support Specialist

Atlanta, GA 30310

404-***-****

*****************@*****.***

SKILLS

● Proficiency in troubleshooting hardware and software issues.

● Strong knowledge of computer systems, operating systems, and mobile devices.

● Excellent communication skills, both written and verbal.

● Ability to empathize with customers and provide exceptional customer service.

● Experience with remote support tools and software.

● Strong problem-solving skills and ability to think critically under pressure.

● Adaptability and ability to work independently in a remote environment.

● Attention to detail and ability to accurately document customer interactions.

● Time management skills to prioritize tasks and meet support objectives.

● Continuous learning mindset to stay updated on evolving technology and products.

EXPERIENCE

Walmart, Atlanta, GA - WFH Technical Support Specialist July 2013 - PRESENT

● Provide technical assistance and support to customers via phone, email, or chat.

● Troubleshoot hardware and software issues related to Walmart products and services.

● Guide customers through the setup and installation of Walmart applications and devices.

● Diagnose and resolve network connectivity issues for customers using Walmart services.

● Assist customers with account-related inquiries, including password resets and account access.

● Escalate complex technical issues to higher-level support teams for resolution.

● Document customer interactions and solutions accurately in the support ticketing system.

● Stay updated on Walmart products, services, and technical procedures to provide accurate assistance.

● Collaborate with cross-functional teams to improve customer support processes and workflows.

● Provide feedback to management on recurring technical issues and potential improvements to products or services

Walmart, Atlanta, GA - Customer Service Specialist January 2010 - July 2013

● Provide friendly and efficient customer service to Walmart customers in-person, over the phone, or via email/chat.

● Assist customers with inquiries, product information, and resolving issues related to purchases, returns, and exchanges.

● Process transactions accurately and efficiently using Walmart's point-of-sale (POS) system.

● Handle customer complaints and concerns with empathy and professionalism, striving to find satisfactory resolutions.

● Maintain a clean and organized work environment, including stocking shelves and ensuring product availability.

● Collaborate with other team members and departments to ensure smooth store operations.

● Follow Walmart's policies and procedures regarding customer interactions, refunds, and exchanges.

● Continuously strive to improve customer satisfaction by providing feedback on processes and suggesting improvements. EDUCATION

Chapel Hill High School, Douglasville, GA - HIGH SCHOOL DIPLOMA

Contact this candidate