Customer Service Claims Adjuster

TIERRA BUTLER

TierraAButler¢gmail.com 251-***-**** Mobile, AL 36605

Summary

Licensed Claims Adjuster focused on property and casualty claims. Positive attitude and exceptional problem solving

skills. Effective at collecting and analyzing data used to devise fair and cost-effective settlements.

Skills

@ Property claims © Benefitexplanation

Xactimate © Policy analysis

® Claims file management processes © Customer service and support

© Report writing

Experience

Piot catastrpohe services Mobile, AL ¢ Investigate the nature of the damage being claimed

Inside Adjuster/File Reviewer (pmperty/ —@ Interview witnesses to understand the nature of the claim and gain an

Casualty) understand ing of what occurred prior to the claim

08/2019 - Current © Evaluate police reports, video footage, previous insurance claims and other

information to further understand the incident

© Create reports detailing the events and damage related to the chim

© Research the costs of repairing the damage

@ Review the claim-holder’s insurance policy in order to determine what

should be covered

© Coord inate the services of mechanics, architects, contractors, etc in order to

ensure damage is repaired

© Negotiate claim settlements with claimants and/or their legal teams

© Proficient knowledge of estimating technology platforms. Utilizes

platforms to prepare claim estimates in order to handle moderate to

complex property insurance claims

®@ Recognizes and solves obstacles that can occur in the claims process

without supervisory approval

The Learning Tree S.T.EM. ArtsSchool __ @ Develop curriculum to meet developmental goals and instructional

Mobile, AL activities

Teacher @ Prepare lesson materials, grade papers, manage the classroom, and

(06/2017 - 07/2019 evaluate and give feedback to students

© Exercise open and respectful communication with families, co-workers,

supervisors, and other school staff

‘© Measure progress and accomplishments of students towards their

academic achievements on a regular basis and provide progress reports as

required

© Create and keep records on attendance, accidents, incidents, and other

noteworthy events in accordance with licensing guidelines and program

policies

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