Customer Service Logistics Coordinator
Resume:
Aaron Mohan
Atlanta, GA
**********@*****.***
Highly organized and detail-oriented professional with over 5 years of experience in logistics and delivery coordination at EOS IT Solutions. Seeking to leverage proven skills in scheduling, customer service, team collaboration, and proficiency in warehouse equipment to enhance delivery operations efficiency. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lead Logistics Coordinator
EOS IT Solutions-Menlo Park, CA
October 2019 to Present
• Managed and optimized delivery schedules, coordinated with drivers, and ensured timely and efficient deliveries.
• Created and implemented route maps for drivers, emphasizing fuel efficiency and cost savings.
• Delegate work to the team of 10+ individuals to ensure that all task are completed in a timely matter according to priority. While also ensuring that workers follow proper protocols.
• Communicating with ODO’s (Off duty officers) via text or phone call to problem-solve any issues, confirm ETA’s, and provide updates in real time
• Acted as the primary point of contact for delivery inquiries, providing exceptional customer support and resolving issues promptly.
• Processed and verified delivery orders with meticulous attention to detail, ensuring accuracy and completeness.
• Maintained comprehensive delivery records and generated performance reports to track operational efficiency.
• Successfully resolved delivery challenges such as delays and damages, implementing preventive measures to enhance service reliability.
• Collaborated closely with warehouse and customer service teams to streamline operations and improve service delivery.
• Ensured adherence to company standards and regulatory requirements in all delivery processes.
• Proficient in Outlook for communication, Google Docs and Microsoft Word for documentation, and Google sheets for data analysis and reporting.
• Well versed in operating warehouse equipment such as forklifts, pallet jacks, and electrical pallet jacks.
• Exceptional organizational and multitasking abilities.
• Experienced in operating forklifts, pallet jacks, and electrical pallet jacks.
• Keen attention to detail and robust problem-solving capabilities.
• Ability to work effectively under pressure and meet deadlines.
• 5s trained
• Advanced in data analysis and data visualization
• Hands on training and development of 10+ individuals on company policies and job duties(train the trainer program)
• Inbounding and receiving
• 4+years experience driving sprinter vans with lift gate and 15-20 ft box trucks.
• Built pivot tables and graphs to display company metrics via Google Docs(sheets) Inventory Management
Pall Life Science-Hauppauge, NY
September 2015 to October 2019
-Performed cycle counts of materials needed before and after jobs are ran to ensure usage is catalogued
-Safely operate a wide range of machinery and packaging equipment
-Maintain an active excel log of part numbers and serial numbers of materials used to ensure supplies are replenished for upcoming jobs
-Performed visual inspections of materials handed off to verify proper procedures have been followed
-Pallet jack and electric pallet jack experience
Machine Operator/Material Handler
Broadridge financial-New York, NY
September 2013 to September 2015
-Set up machines at the beginning of shift to ensure proper working order
-Perform testing procedures to ensure that machines work optimally during the production procedures
-Maintain and clean machines before and after each shift
-Feed information to speed, shapes and sizes through the machine set up box
-Place parts in semi automated machines
-Calibrate machines at the beginning of each shift/Recalibrate machines at the end of each shift Education
Associate in criminal justice
Suffolk Community College - Brentwood, NY
2014 to 2016
Brentwood High School - Brentwood, NY
Skills
• Machining
• Packaging
• Pallet jack (6 years)
• Manufacturing
• Warehouse experience
• Assembly
• Warehouse management
• 5S
• Van driver
• Calibration
• Box truck
• Logistics
• Data visualization
• Supply chain
• SAP
• Data Analysis
• Forklift
• Process Improvement
• Data Warehouse
• Inventory Control
• Business Analysis
• Databases
• Analytics
• Quality Assurance
• APIs
• Warehouse management system
• Heavy lifting
• Management
• Manufacturing
• Writing skills
• Food processing
• Math
• Communication skills
• 5S
• Production planning
• Forklift
• Supply chain
• Assembly
• SAP
• Supervising experience
• Leadership
• Customer service
• Quality assurance
• Business analysis
• Data analysis skills
• Databases
• Driving
• Data warehouse
• Data visualization
• Analytics
• APIs
• Microsoft Project
• Construction
• Project management
• Project management software
• Budgeting
• Microsoft Word
• Microsoft Excel
• Microsoft Powerpoint
• Analysis skills
• Strategic planning
• Inventory control
• Warehouse experience
• Time management
• Basic math
• English
• Quality management
• Guest services
• Sales
• Materials handling
• Warehouse management
• Logistics
• Computer skills
• Operations management
• Restaurant management
• Restaurant experience
• Hotel experience
• Hotel management
• Microsoft Office
• OPERA
• Front desk
• Hospitality
• Team management
• Materials management
• Maintenance management
• Supply chain management
Certifications and Licenses
Driver's License
Forklift Certification
Certified Safety Professional
OSHA 30
First Aid Certification
Pallet Jack Certification
ServSafe
CPR Certification
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