Customer Service Representative
Resume:
Kemisha Smith
Customer Service Representative
Danville, VA 24540
**************@*****.***
• To contribute to the community in a public service environment that is both challenging and geared toward upward mobility.
Authorized to work in the US for any employer
Work Experience
Assembly Worker
Morgan Olson - Danville, VA
July 2023 to October 2023
Help to assist in the manufacturing of trucks in various departments PT-Assistant Manager/Cashier/Customer Service
Family Dollar - Danville, VA
April 2023 to June 2023
• Greet and provide customers with excellent customer service
• Bank Deposits
• And other miscellaneous job duties
Host and server support
Outback Steakhouse - Danville, VA
September 2022 to December 2022
• Greet, sit and provide customers with a great dining experience.
• Assist customers with reservations
• Answers customers questions about menu options and needs while dining
• Assist with training other employees
CNA - Certified Nursing Assistant
ALPHA Home Health Care - Danville, VA
June 2018 to October 2020
Assisted client with ADL's
CNA - Certified Nursing Assistant
Roman Eagle Nursing Home - Danville, VA
October 2019 to February 2020
• Assist resident with ADLs
• Document daily duties
• Show compassion towards residents
• Be prompt and dependable
• Be observant to what I see on residents
• upkeep on hygiene
• upkeep of residents rooms
•demonstrates great bedside manner
• And all other duties as a licensed CNA
Customer Service Representative
Telvista - Danville, VA
December 2008 to December 2009
* Answered phones and responded to customer requests.
* Sold products and entered orders into the computer system.
* Provided customers with product and service information.
* Identified, researched, and resolved customer issues using the computer system.
* Researched billing issues and misapplied payments.
* Recognized, documented, and alerted the supervisor to trends in customer calls. Order filler/Picker
Etoys - Blairs, VA
October 2008 to December 2008
* Filled customer orders completing invoices and shipping instructions.
* Provided for accurate processing and damage free merchandise.
* Conducted operations in a manner that promoted safety.
* Assisted with the training of new employees.
* Loaded packages (25 -50 lbs) on a conveyor belt
Maid
Piedmont Maid Service - Danville, VA
June 2008 to November 2008
Performed custodial duties as assigned.
(Seasonal) Sales Associate
Boscov's - Danville, VA
June 2006 to December 2006
* Answered customer service telephone calls and routed calls to the appropriate department.
* Processed customer transactions including purchases and returns.
* Assembled departmental merchandise displays.
Education
Certificate in CNA
Medical Solutions Academy - Danville, VA
July 2018 to August 2018
GED
Danville Community College/Middle College - Danville, VA 2007
Skills
• Microsoft Office, Excel, etc.. (5 years)
• Certified Nursing Assistant (10+ years)
• Call Center
• Customer Service
• Customer Care
• Cna Certified
• Home Health
• English
• Order Entry
• Custodial Experience
• Vital Signs
• Home Care
• Medical Terminology
• Meal Preparation
• Caregiving
• Medical Records
• Medical Office Experience
• Laundry
• Cash register
• Customer service
• Heavy lifting
• Manufacturing
• Assembly
• Order entry
• Dietary aide experience
• Janitorial experience
• Driving
• Skilled nursing facility
• Warehouse experience
• Analysis skills
• Accounting
Certifications and Licenses
Work Study Certificate
November 2008 to Present
Certified Nursing Assistant (CNA)
CNA
State Tested Nursing Assistant
Driver's License
Assessments
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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