Customer Service Mental Health
Resume:
TERENCE NELSON
Canal Winchester, Oh 43110
***************@*****.***
SUMMARY
More than 10 years’ experience in the customer service field. Great problem solver. Know how to handle customers stressful concerns in a fast paced work environment.
SKILLS & ABILITIES
*customer service professional
*efficient computer skills
*trainer
*payment processor
*forklift operator
*how to work in a fast-paced work environment
*Expert at custodian services
EXPERIENCE
Mental Health Intake Coordinator, Lifestance
May 2023-still employed
*call center in which I was responsible for supporting services for patients who were seeking therapy or medication management for mental health.
*scheduled appointments for providers
*collected credit card and online payments for patients
Lead Trainer, Victoria Secret
August 2021-June 2023
*train and assist new hires on company policies and safety procedures
*show new hires how to operate power equipment such as power jacks and forklifts
*came up with a training manual in order to train other trainers
PROVIDER OUTREACH, UNITED HEALTHCARE
October 2018-February 2022
*place outreach calls to network provider offices, conducting between 75 to 100 calls daily
*complete data updates while on the phone with providers, or via spreadsheets of data, or returned faxes
*responded to emails and phone messages with a sense of urgency to maintain a great relationship with providers office and staff
Customer Service Representative, Citi Financial
May 2013-October 2018
*assisted customers with processing credit card payments over the phone, or via online payments
*came up with saving plans for customers in order to help with finances
*Sold credit card protection
Custodian, David Lutheran Church/ School
September 2013-January 2020
*responsible for cleaning the church and school side
*emptied trash cans, sanitized toys, and doors knobs
*vacuumed carpet, and mopped hard wood floors
EDUCATION
Canal Winchester High school
Canal Winchester, oh
Graduated with a 3.2 gpa
COMMUNICATION
*excellent communication and verbal skills
*empathetic listener and persuasive speaker
*great at speaking in public
LEADERSHIP
I referee youth basketball games. I also am a leader in my community through church by having outreach services. Also I am very active with helping out in childrens church
REFERENCES
Tiffanie Thomas
Daycare provider
Kathy Nelson
Retired teacher
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