Customer Service Class B

CAREER PROFILE

Dedicated and experienced professional with a passion to provide superb customer service. Licensed Class B commercial driver with Pass transport and Air Brake Endorsement. Deter safety hazards by drawing on extensive knowledge of mechanical aspects. Strengths include accident-free driving record, history of prompt service and experience in customer service and problem solving. Exceptional visual and hearing acuity following state and federal regulations. Solid foundation of all facets of driving including obeying state and federal traffic laws.

CERTIFICATION

Certificate of Completion, Class B CDL Training, First Transit, Lawnside, NJ

LICENSURE AND ENDORSEMENTS

Class B Commercial Driver’s License (Current: NJ)

Pass transport (Current: NJ)

Air Brake Endorsement (Current: NJ)

QUALIFICATIONS

Extensive knowledge of DOT regulations, qualifications, policies, and procedures.

Field training to drive large trucks and one-ton vehicles.

Ability to recognize and identify hazardous materials, and understanding of accident prevention, self-protection measures, and related emergency response procedures.

Thorough familiarity with all local major and minor roadways.

Experience following company regulations and service policies.

Defensive driving skills, experience driving in extreme weather conditions.

Effective communications and collaboration with managers and customers.

Experience loading and unloading cargo, ability to lift up to 50 pounds.

Solid knowledge of safety requirements for equipment transport and handling

Good ability to use maps and follow directions for delivery routing.

Work Experience

New Jersey Transit Turnersville, NJ

09/2016 - 05/2024 – Bus Driver

Conducted a pre-trip safety inspection of the bus prior to every trip.

Participated in appropriate in-service and workshop programs and attended any required meetings.

Collected bus fares or managed fare box transactions.

Answered questions about schedules, routes, and transfer points.

Picked up and dropped off passengers at designated locations and performed light maintenance.

First Transit Lawnside, NJ

05/2015 – 08/2016 – Bus Driver

Inspected the Access Link buses before and after transportation.

Maintained and documented milage daily and wrote and reported daily activities engaged in.

Followed procedures to ensure passenger safety and kept passengers informed of possible delays.

Twin Oaks Sicklerville, NJ

07/2013 – 05/2015 – Driver and Substitute

Drove clients to and from all appointments, visits, and activities.

Provided services as a substitute for caseworkers and mentors throughout the foster home program.

Completed documentation daily which included reports as well as recording mileage.

Demonstrated knowledge of assigned routes and stops.

Prac Penns Grove, NJ

03/2010 – 06/2013 – Transporter and Client Care Worker

Transported clients to and from visits, doctors, and court appointments for the New Jersey Department of Children and Families.

Maintained information about mileage and performed maintenance on the vehicle.

Ensured that caregivers arrived on time for visits with their youth, and that the visit was monitored.

United Stated Post Office Tarrytown, NY

05/2003 – 04/2010 – City Letter Carrier

Delivered or collected mail on foot or by vehicle under varying road and weather conditions.

Maintained professional and effective public relations with customers and others.

Handled undeliverable mail in accordance with established procedures.

Reported all unusual incidents or conditions relating to mail delivery to the appropriate parties.

Education

Telecommunication and Video Production - Certificate Camden, NJ

Camden County Vocational School

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