Customer Service Data Entry

Dana Brown

Denver, CO *****

Email: ***********@*****.***

Cell: 404-***-****

PROFESSIONAL PROFILE:

Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Client Relations and Service Satisfaction experience. Proficient in job execution and proven track record of success in compliance, detail responsiveness, process improvement and leadership.

CORE COMPETENCIES: Exceptional Customer Service, Data Entry, Critical Thinker, Reports/Documentation, Client Relations, Communication Skills, Quality Control,

Problem Solving, Organizational Skills, Conflict Resolution, Time Management, Process Improvement, Account Management, Operations Management, Administrative Support, Analytical Skills, Regulatory Compliance, Key Performance Metrics, Leadership, and Training & Development

EMPLOYMENT HISTORY:

Security Support Assistant (SSA) SV 1801 D Band (Sep 2022 – Present)

Transportation Security Administration (TSA), Department of Homeland Security

Denver International Airport (DEN), Denver, CO

Hours per week: 40

Supervisory: Rosa Escareno ****.********@***.***.*** 303-***-****

Provides assistance to superiors in the monitoring and flow of individuals through security check lanes.

Moves checked baggage to and from X-ray conveyer systems during screening process.

Ensures security check points are properly supplied with an appropriate supply of bins.

Develops skills necessary to always maintain situational awareness at all times to effectively apply to every situation.

Completes logs, forms, and other paperwork applicable to assigned duties.

Take appropriate steps to ensure all safety requirements are adhered to and suggest safety improvements as appropriate.

Performs other job-related duties as assigned, to include visitor escort, supply requisition and stocking, telephone support and area cleaning.

Title Specialist Equivalent to G7 (July 2023 – February 2024)

Yield Solutions Group LLC / Refijet

DTC, Greenwood Village, CO

Hours worked per week:40

Supervisory: Diane Perez *****.*****@*******.*** 720-610-561

Tax and title estimates using various tools, gather the information necessary to quickly provide an accurate estimate of tax ad title when requested

Creating orders in an online environment for the work processing

Routinely calling banks to determine why there is no title received following a payoff sent.

Noting and staging system records

Forwarding titles and appropriate documentation to title processing vendors,

Follow up and title problem resolutions; include calls or email with customers, banks, title processing vendors, and DMV.

Consumer Title Processor Equivalent to G7 (February 2021 – Present)

S3 Shared Services Service Solution

Bellco, Greenwood Village, CO

Hours worked per week: 40

Supervisory: Dawn Ward ****.****@******.*** 303-***-****

Responsible for reviewing title applications that are submitted.

Quality check all documentation for all accuracy and data integrity.

Display thorough knowledge of all partner credit union operational policies and guidelines.

Prepare and examine documents to ensure title is ready to be processed.

Compiled all paperwork needed to complete title processing.

Filed all paperwork required for the process and for easy follow-up.

Customer Service Agent Equivalent to G6 (November 2019 – March 2020)

I3 Screen, LLC

Denver, CO

Hours worked per week: 40

Supervisory: Cindy Villarreal, *****.*********@********.*** 720-***-****

Demonstrated superior customer service and professionalism at all times.

Worked to resolve any issues/concerns in order to retain loyal business and increased client satisfaction.

Answered incoming calls and routed to the appropriate areas.

Met/exceeded all key performance metrics as established by the organization.

Effectively communicated with staff/management to ensure quality of work.

Participate in meetings for professional development and updates in organizational process.

Provide on-the-job training to new hires and serve as subject matter expert to current staff.

Title Specialist Equivalent to G7 (August 2017 – August 2019)

Insurance Auto Auction Denver East

Commerce City, CO

Hours worked per week: 40

Supervisory: Jennifer Soffel ********.******@***.*** 303-***-****

Responsible for ordering title reports for issuing title insurance.

Identified and resolved title defects and satisfied existing liens.

Processed and maintained title files, implemented security measures to protect all data.

Performed title searches, ordered reports and obtained clearance documents.

Submitted recommendations towards process improvement in order to enhance overall efficiencies.

Gathered and compiled research data in order to create abstracts.

Risk Specialist Equivalent to G8 (August 2011 – February 2017)

Ingo Money

Alpharetta, GA

Hours worked per week: 40

Supervisory: Donald Ashley ******.******@*********.*** 229-***-****

Proficient navigation through assigned software to complete established tasks.

Reviewed financial information and prevented fraud on checks.

Conducted outbound calls and made calls for personal/business checks.

Managed assigned projects from inception to completion.

Responsible for risk controls and provided evidence of performance.

Data Entry Clerk Equivalent to G6 (September 2012 – March 2013)

HS Photo

Norcross, GA

Hours worked per week: 40

Office closed

Compiled, sorted and verified the accuracy of data before it is entered.

Submitted reports reflecting work completed and areas of opportunity.

Compared data with source documents and verified quantities, performing corrections on errors and exception documents.

Addressed and resolved customer product complaints empathetically and professionally, built a rapport with customers while providing great customer service.

Input hand-written customer orders, cash, credit and check payments into the system.

EDUCATION:

Bachelor of Science

American Intercontinental University

Date: August 2006

Associate of Arts

South Louisiana Community College

Date: August 2004

Beau Chene High School

REFRENCES: Available Upon Request

Warren Bonner, Supervisor

8500 Pena Blvd

Denver CO 80249

720-***-****, ******.******@***.***.*** 303-***-****

Donald Ashley

11545 Wills Rd 3130

Alpharetta, GA 30009

229-***-**** ******.******@*********.***

Jennifer Soffel

8510 Brighton Rd

Commerce City, CO 80022

303-***-**** ********.******@****.***

Contact this candidate