Customer Care High Volume

Star Broadhurst

Experienced bilingual waitress Miramar, Fl 33023

****.**********@******.***

Bilingual flexible reliable transportation Dedicated and focused worker who excels at prioritizing and completing multiple tasks simultaneously. Specializing in customer care/service in fast pace work environments. Committed to delivering high quality results with little supervision. Energetic, organized and professional.

Server Conch Heaven - Miami, FL

January 2022 to December 2022

• Handled a high volume of customers regularly

• Greeted guests

• Took and memorized orders

• Served food

• Prepped orders and sauce

• Checked on guests frequently

Server/CashierMarina84 Sports Bar & Grill - Davie, FL

January 2021 to December 2021

greet customer with menus take orders serve drinks and appetizers take orders run food answer take and pack to go orders cash out customer maintain a clean working area

Server/Hostess IHOP - Miramar, FL

April 2017 to August 2020

greet customers take orders pre buss tables check make sure guest are ok cash out customer

Viking Defense

April 2013 to December 2014

Inspect and adjust security systems, equipment, or machinery to ensure operational use and detect evidence of tampering • Maintain daily logs of irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences • Monitor premises to detect and prevent signs of potential threats and ensure security of doors and windows • Informed and warned patrons of rule infractions, such as smoking and loitering

Continental Blood Bank

May 2011 to January 2013

• Compiled, prioritized, sorted, and processed patient information into local database

• Maintaining department records and accounts of over 1,000 patients

• Check source documents for accuracy, verifying when necessary

• Preformed other clerical duties such as answering incoming calls and resolving issues with patient, running errands

Denny's

August 2006 to December 2011

• Present menus to patrons and answer questions about menu items, making recommendations upon request

• Write patrons food orders on slips, memorize orders, or enter orders into computers for transmittal to kitchen staff in a 150+ seat restaurant

• Clean all work areas, equipment, utensils and ensure they are stored appropriately in accordance to restaurant regulations

• Assisted host or hostess by answering phone to take to-go orders and by greeting, seating, and thanking guests

• Served food and beverages to patrons

Education

Miami Jackson Senior High School

2004 to 2007

Skills

•Point of sale

•Bilingual

•Problem solving

•Serving Experience

•Spanish

•Multilingual

•English

•Host/Hostess

•Clerical Experience

Additional Information

• Team worker who is able to adapt in highly dynamic and changing situations

• Excellent problem solving and communication skills with a focus on customer service

• Familiarity with Point of Sale terminals

• Bilingual ( Spanish/English)

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