Customer Service Representative

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

LANGUAGE

Alma Zepeda

626-***-**** ***********@*******.*** La Puente, Ca 91744 Assertive customerservice uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record. Maintains detailed, accurate documentation and consistent achievement of established performance goals.

• Product Knowledge • Information Security • Account updating Responsible for answering all

incoming calls

• Documented customers

complaints

•

Customer Service Representative

Elbiofamerica, 2023 - 2024

• Enhanced customer satisfaction with fast, knowledgeable service.

• Managed customer calls efficiently in fast-paced call center environment.

• Handled customer inquiries, payments and service requests. Customer Service Representative

Trimountain Appreal, 2019 - 2021

• Anticipated needs and resolved problems to keep customers happy.

• Informed customers of promotions and special offers to increase sales.

• Built trusting relationship with customers to better understand needs. Customer Service Representative

Nature's Best, 2003 - 2017

• Managed customer calls efficiently in fast-paced call center environment.

• Built trusting relationship with customers to better understand needs.

• Documented, researched and resolved customer service issues. El Monte High School, El monte, Ca

Fluent

Spanish

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