Thomas W. Watson
Easton, Connecticut *****
203-***-**** **********@*****.***
Technician at TruGreen 2023 – Present (seasonal)
My duties using a GPS system to locate homes and administer timely lawn applications, diagnose and correct customer problems through service calls and other communications, recommend and sell products and service information to new and existing customers, resulting in growth of customer base, complete production reports, new sales forms, customer invoice forms, daily vehicle inspection report, and cancel/skip notices, drives a class 3 truck with a 600lb liquid tank and 400 foot of hose.
Seasonal Delivery at United Parcel Service. Nov 2023 – Dec 2023
Loading and unloading company products, assisting drivers to find delivery locations, unloading of the delivery vehicle at the end of each shift, obtaining clients’ and customers’ signatures as an acknowledgment of having received the delivered product and ensuring that all safety policies and procedures are adhered to.
Founder and Manager 2010 - 2022
Fairfield County Family Services, LLC d/b/a New Wave Home Care, Easton, Connecticut
Since 2010, New Wave Home Care has helped employers support work life balance and reduce absenteeism by providing in-home on call child and adult companion care to their employees as part of corporate back-up care programs. New Wave Home Care partners with all four national back-up care providers and consistently receives top ratings from users. We are the largest provider of care in the Northeast operating in Connecticut, Massachusetts, New York, and Rhode Island. Responsible for interviewing and managing caregivers, invoicing, and payroll.
Business Analyst
Affinion Group, Norwalk, Connecticut 2001-2010
Member of the Operations Team responsible for analyzing consumer use data to identify problems and recommend solutions. Worked closely with enrollment, billing, and business development. Extensive knowledge of excel and pivot tables.
Fulfillment Manager
Avery Business Services, Norwalk, Connecticut 1985 – 2001
Responsible for all aspects of direct mail division of printing and mailing company.
Management:
Hiring / Firing / Annual Reviews
Training
Scheduling
Production:
Maintained all mailing equipment
Scheduled production of over 3MM pieces per month
Interfaced with Post Office / Responsible for postal documentation
Oversaw bindery, shipping, receiving departments
Managed Warehouse
Education
University of Nevada at Las Vegas, Bachelor of Science