Guest Service Team Members
Resume:
Jamarcus Powell
Student: Tougaloo College
EXPERIENCE
For the Kingdom, Memphis, TN— Head of Customer
Relations
January 2019 - August 2023
- Supported and coached direct reports to ensure the fundamentals of
guest service are met and exceeded and that the team members are
working to create a guest environment which is "helpful,
professional, and friendly"
- Developed and maintains a strong working knowledge of the ziplines
and ropes course
- Upheld outstanding and effective visual standards
- Ensured equipment is in good usable condition per state standards
- Established and communicated training, process flow,
- Enforced and led by example safety, personnel accountability, and
cleanliness in the workplace.
- Maintained positive and productive relationships with other
departments, vendors and third-party clients as needed
- Wasa visible member of the team, assisting guests with any need that
may arise during their stay
EDUCATION
Lausanne Collegiate School, Memphis, TN
Graduated May 2023
Tougaloo College, Jackson, MS— Health & Physical Education
Expected Graduation May 2027
PROJECTS
Feed The Block— For the Kingdom
Our nonprofit organization worked to produce and provide for families in
need within our zip code. We plated and distributed the food to feed 500
to 700 families each day, via on the road deliveries.
Free Grocery Giveaway— For the Kingdom
Once a month our organization packed groceries into boxes and helped
load and distribute them to those who need it, dispersing an estimated
750 cars filled with free groceries.
Loganville, GA 30052
************@*****.***
SKILLS
Collaboration
Problem-Solving
Professionalism
Disciplined
Technical Analysis
Team Work
Goal Driven
Detail Oriented
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