Customer Service Representative

Thomas E. Kraft

*** ***** **.

Columbus, Ohio ***28-1757

614-***-****

***@************.***

OBJECTIVE

I am currently looking for a part-time position, work from home, remote, to augment my disability income while remaining adherent to guidelines drawn by the Social Security Administration. EMPLOYMENT EXPERIENCE

Office Assistant (Work from Home) 11/2023 to Present Arlington Web Services Inc., Columbus, Ohio

• Developed website design and performed maintenance

• Monitored alpha software testing and feedback

• Staffed and trained IT assistants

Customer Service Representative - Project River Reviewer (Work from Home) Activus Connect, Orlando, Florida 4/2023 to 10/2023

• Review applications for ACP

• Process identification and eligibility errors

• Enter approval or denial status into computer

• Process over 120 applications per day

Customer Service Associate - JC Penney, Columbus, Ohio 10/2021 to 1/2/2023

• Customer Service Representative for JC Penney.com

• Assisted in Customer Care Problem Solving

• Assisted in Online Ordering, Rewards access, Shipping Troubleshooting

• Worked available part-time hours as needed.

Nexrep, LLC, Columbus, Ohio 6/2020 to 4/2021

• Contracted to Carecentrix Customer Service from 6/20 to 1/2021

• Processed Health Insurance authorizations

• Contracted to Southern New Hampshire University from 2/2021 to 4/2021

• Filtered student responses to appropriate Admissions Counselors IT and Office Assistant (Work from Home) 2015 to 2020 Arlington Web Services Inc., Columbus, Ohio

• Managed daily operations

• Developed website design and performed maintenance

• Monitored alpha software testing and feedback

• Staffed and trained IT assistants

EDUCATION

The University of Akron, Akron, Ohio

Bachelor of Science Degree in Marketing