Customer Service Agent

Bryanna Wooden Bacon

**********@*****.*** 706-***-**** Macon, GA

SUMMARY

Seasoned professional with 9 years of customer service experience, adept in technology use and managing customer interactions in a virtual environment. Skilled in phone contact, ensuring patient and detailed assistance across various customer service roles. I hope to add value to your company.

WORK EXPERIENCE

GEICO Georgia

Licensed Customer Service Agent Feb 2018 - Present

•Provide comprehensive customer service by facilitating a variety of transactions, including payment processing and adjustments to vehicle coverage.

•Utilize a range of technical systems such as Salesforce and CRM to manage customer data and optimize service efficiency.

•Collaborate with cross-functional teams to resolve billing inquiries and ensure customer satisfaction.

URBN Georgia

Customer Service Associate Feb 2015 - Feb 2018

•Provided personalized assistance to customers in selecting outfits for diverse events, ensuring high satisfaction and tailored style advice.

•Supported retail operations by effectively handling various in-store tasks to enhance the overall sales environment.

•Managed customer correspondence, promptly resolving inquiries and issues through email communication.

Kroger CO Georgia

Cashier Oct 2014 - Jan 2015

•Provided exceptional customer service, ensuring a positive checkout experience and fostering customer satisfaction.

•Assumed managerial responsibilities, overseeing front desk operations, floor management, and general merchandise coordination.

•Upheld stringent cleanliness protocols, contributing to the maintenance of store-wide hygiene and presentation standards.

EDUCATION

Cross Creek High School Georgia

General Education, General Education May 2012

Southern New Hampshire University Georgia

Healthcare Administration July 2024- present

SKILLS

Microsoft Office • Avaya • Kana • Sales Force (8 Years) • Leadership • Customer Service • Problem Solving • Empathy • Communication • Teamwork • Computer Skills • Confidentiality • Integrity

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