Customer Service Test Technician
Resume:
MINH NGOC NGUYEN
SAN JOSE, CA ***22
********@*****.***
OBJECTIVES:
To obtain a full time Technician position
CAPABILITIES:
Knowledge of basic electronics (Analog and digital, AC, DC, logic gates, microprocessor), RF, satellites receivers
Experiences with using electronic test equipments such as Oscilloscope, DMM, Frequency Counter in testing and troubleshooting to component level.
Ability to read schematics and engineering drawings, assembly instructions.
Ability to solder with dexterity, proficient in MS-DOS, Window XP, Work, Excel, GMP, SPC process.
Excellent communications skills, both written and oral.
EDUCATION:
San Jose City College, San Jose, CA, Networking Technology, May 2000.
Napa Valley College, Napa, CA, AS in Electronic Technology, June 1988.
University of Saigon, Vietnam, AS in Electronic Technology, June 1980.
PROFESSIONAL EXPERIENCES:
SIGMATRON Union City, CA 5/ 2008 to 7/2024
Senior Test Technician
Responsible for assembling electro-mechanical assemblies, system integrations, sub-assemblies, optical, fiber optics assemblies..
Performs Functional testing, troubleshooting to component level all analog/digital circuits of INTEL Boards ( Server, Networking Boards ), KLA Tencor, Meyer Sound (Amplifier, Digital, Analog Boards…), TOPCON ( GPS Satellite Receiver, RF, Mixer, PLL Phase Lock Loop ).
Familiar with Flash Programming, Advance Boundary Scan Test, EEPROM programming. Collaborate with Test Engineers to support and improve testing procedures for Functional testing .
Investigates, troubleshoots and repairs all RMA items. Works closely to support Customer Service for warranty and non-warranty repair situations . Report status of all RMA, maintaining a log book of all refurbished services/ RMA items.
ALZA CORPORATION, Johnson & Johnson Company Mountain View, CA
10/2006 – 5/2008
Failure Analysis Technician
Assembling electro/mechanical systems that require testing, calibrating by using Standard Operating Procedures (SOP)
Performing FA( failure analysis) on E-trans Devices (Medical systems) including debugging systems to component level, and perform visual inspection by using Microscope, Calibration, Auditing, Document control following Good Manufacturing Practice (GMP).
Compile and analyze data, provide results to Sr. Engineers and upper managements, document results in lab notebook.
Notify supervisors or other designed personnel of production problems (nonconformance, discrepancies, equipment malfunctions…)
Work closely with other technicians to determine test requirements and methodology.
Maintain an organized, safe, and efficient work area.
MEGGITT, SUNNYVALE, CA
7/2005- 10/2006
Wafer Test Operator
Responsible for testing wafer’s dies (shear test, electrical test, pressure test, bulk gage test ) under microscopes, working with OTD (on-time-delivery)
SIENNA CORPORATION Fremont, CA 3/04 – 07/2005
Test Technician I
Test various products according to TPI (Test Process Instruction) and product specifications
Perform failure analysis and determine root cause Fax servers, Satellites Receivers
Set up test stations for various circuit board products and ensure test equipments are calibrated to customer requirements.
CASTELLE Morgan Hill, CA 1992 – 3/04
Technician I
Assembling sub-assembly, final assembly, cable harness, touch-up, rework. Perform Functional testing and troubleshooting to component level network boards (Ethernet, Token ring, Hub, Router, Fax server, Print server).
REFERENCES :
Available upon request
Contact this candidate