Technology Manager Information
Resume:
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Fullerton, CA *****
*******@*****.***
SUMMARY
To obtain a position with a
progressive company, maximizing
proven effectiveness of technical
skills, through leadership,
responsibility and organizational
development. Insightful Manager
with experience directing and
improving operations through
effective employee motivational
strategies and strong policy
enforcement. Proficient in best
practices, market trends and
regulatory requirements of industry
operations. Talented leader with
analytical approach to business
planning and day-to-day problem-
solving. Seasoned Information
Technology Manager
knowledgeable about
infrastructure, security and
operations management. Proactive
and decisive leader with 28 years
of related experience.
SOFTWARE
Software:
• Sever 2022, 2019, 2012R2
• SQL Server (All Versions)
• Exchange (All Versions)
• O365
• Rapidfire Tools
• Datto
• Autotask
• Auvik
• AutoCAD
• SolidWorks
• Unigraphics
• Adobe Pro
• Veeam
• Backup Exec
• Kronos
• ADP
• Citrix
• Many others..
JACQUES PARKER
EXPERIENCE
October 2022 - Current
IT Consultant
• Coordinated system installations, testing and code corrections.
• Modified existing software systems to enhance performance and add new features.
• Monitored equipment functionality to verify optimal performance and adjust system controls.
• Conducted client needs assessments, developing budgets and determining cost estimates based upon this information.
• Managed backup, user account and helpdesk systems.
• Analyzed workflows and established priorities for daily operations.
• Provided company users with tech support for IT problems and account maintenance.
• Maintained knowledge of advances in information technology systems and applications.
• Evaluated organization's technology to recommend upgrades for hardware and software.
• Met with stakeholders to collaborate and resolve problems.
• Procured IT resources for strategic and operational computing requirements.
• Reviewed and approved project plans prior to implementation.
• Developed data security and disaster recovery procedures.
• Communicated relevance of organizational goals, policies and procedures to IT department staff.
• Examined metrics and prepared IT project progress reports.
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January 2013 - October 2022
Manager Fueling and Services Inc Buena Park, CA
• Direct and coordinate all aspects of IT
• Onboarded new employees with training and new hire documentation
• Manage: hiring, performance management, career development, succession planning, and pay determination
• Created SLA's and QOS for all IT Vendors and procurement
• Establish and maintain a set of procedures to manage, track, and resolve end-user problems, questions and service requests in a timely and efficient manner
• Accountable for end-user service levels, network service quality, and business application performance and availability
• Prepared staff schedules and ensured adequate shift coverage for the internal network, website support, and IT operations
• Monitor problem logs to ensure a high level of service to end-users
(both internal and external)
• Approve proposed project plans to ensure projects are in line with established IT standards
• Created and managed schedule (work plan), scope and budget for projects
• Created and maintained all project plans including project goals, objectives and scope, success criteria, assumptions, constraints, roles
& responsibilities, project organization chart, communication, risk and issues management procedures, testing approach and change management approach
• Developed plans for systems development, operations, hardware/software purchases, budget and staffing
• Direct the development, implementation, installation, and operation of information and functional systems for the organization
• Develop, implement and monitor IT policies and controls to ensure data accuracy, security, legal and regulatory compliance
• Negotiate and contract with consultants, technical personnel, and vendors for services and products
• Provide support to end users in the selection, procurement, usage, and maintenance of software programs and hardware
• Directed computer operation scheduling, backup, storage, and retrieval functions
• Review reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact and address problems
• Evaluated employees' strengths and assigned tasks based upon experience and training
• Developed and maintained relationships with customers and suppliers through account development
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
• Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
• Created training modules and documentation to train staff.
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January 2010 - January 2013
Systems Administrator PROFITsystems Colorado Springs, CO
• Directly responsible for the company's ERP SAAS solution utilizing Citrix Xen virtualization technologies
• Server installs, maintenance and updates of 50+ servers
• Exchange conversions and Administration
• Active Directory set-up and configuration
• Maintained SAAS solution, network infrastructure and firewall solutions
• Implement NAS storage systems
• Maintain Disaster Recovery and backup systems
• Kept software licenses current for computers and mobile devices. January 1995 - July 2010
IT Director Western Forge, Emerson Colorado Springs, CO
• Direct and coordinate development and production activities of Information Technology department by performing the following duties personally or through subordinate supervisors
• Manage: hiring, performance management, career development, succession planning, and pay determination
• Created SLA's and QOS for all IT Vendors and procurement
• Participated in business and IT strategic planning with fellow executives
• Establish and maintain a set of procedures to manage, track, and resolve end-user problems, questions and service requests in a timely and efficient manner
• Accountable for end-user service levels, network service quality, and business application performance and availability
• Prepared staff schedules and ensured adequate shift coverage for the internal network, website support, and IT operations
• Approve proposed project plans to ensure projects are in line with established IT standards
• Developed plans for systems development, operations, hardware/software purchases, budget and staffing
• Direct the development, implementation, installation, and operation of information and functional systems for the organization
• Develop, implement and monitor IT policies and controls to ensure data accuracy, security, legal and regulatory compliance
• Negotiate and contract with consultants, technical personnel, and vendors for services and products
• Provide support to end users in the selection, procurement, usage, and maintenance of software programs and hardware
• Directed computer operation scheduling, backup, storage, and retrieval functions
• Review reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact and address problems
• Analyzed department and job-related functionality requirements to align technology priorities with business needs.
• Identified issues and resolved problems with hardware and software to improve end-user experience.
• Designed contingency planning, formal training and employee development plan to increase staff quality performance.
• Facilitated leadership to community and internal staff by conducting technology training and workshops.
• Managed backup, user account and helpdesk systems.
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EDUCATION AND TRAINING
January 2002
BS Computer Science
Pikes Peak College
XA
Emerson Business Process
Mapics
Administration and Implementation
Kronos
Administration and Implementation
CCNA
MCSE
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