Technical Support Supply Chain

Electronic and electrical professional with experience installing and maintaining audio and video systems globally

Areas of skill and expertise include:

On-Air Date Attainment

Project Management

Technical Support

Sourcing and Procurement

Training delivery

Quality Control

Off-shore collaboration

Cabling and termination

Rack builds

Supply Chain

Vendor Management

Electronic Installation

Mechanical Installation and

Service

Troubleshooting

Satellite uplink and downlink installation

Professional Experience

NuvoService.net – Silver Grove, KY and Tucson, AZ – November 2023 to present – Owner/Operator

Repair and rebuild Nuvo Technologies audio systems

Tech Support

Replacement Parts Manager

Refurbish and remodel 100-year old home to be rental ready

Key Logic, contracted to United States Environmental Protection Agency – Cincinnati, OH - April 2021 to November 2023 - Audio/Visual Technician

Ran a 350-seat auditorium with audio and visual equipment using Cisco Codec, with camera work

Maintained and assisted with Microsoft Teams setup in 12 conference rooms using Crestron and proprietary software

Installed and maintained 19-inch rack systems with audio, visual and data traffic

Accommodated hearing-challenged meeting participants by providing assisted hearing technology

Installed and maintained digital signage and VOIP phones

Travelled to multiple EPA sites in the Cincinnati area to provide AV support

Maintained security clearance

LeGrand Corporation, Nuvo Technologies - Hebron, KY – March 2002 to February 2021 - Repair and Test Technician

Reviewed and provided input on designs to improve maintainability and service viability

Trained offshore resources on quality standards for new product assembly and packaging

Provided Tier 3 technical support and customer service for whole house audio pre and post installation

Sourcing and procurement of parts for audio system assembly

Coordinated safety and first aid activities

Tested and serviced all equipment

Built test benches

Harris Corporation - Mason, OH – February 1996 to March 2001 - On-site Supervisor

Delivered committed radio and television broadcast set up projects on time, within budget and with the agreed-upon scope

Supervised installation crew for multi-month projects to coordinate and manage execution of tasks

Pulled and terminated variety of cable types, configurations and brands

Red Hot Dancing Queens and CinCity Shakers - Cincinnati- based New Orleans-Style Dance Krewes - Cincinnati, OH - Audio Engineer

Designed and built a mobile sound system that can be heard in a one block radius with minimal cash outlay

On-going troubleshooting, maintenance and enhancement of 6-speaker, vehicle-mounted system

Education

Associate of Science, Electronic and Engineering Technologies, National Education Center - Cross Lanes, WV – October 1982 to October 1984

Electrician Diploma, Carver Career Center - Rand, WV – September 1980 to May 1982

Travel and Tools

Available to travel domestically and internationally 40% - Own a pickup truck

Software Tools: Microsoft Excel, Word, PowerPoint, Project and Visio. Salesforce, CAD

Home maintenance hand and power tools for rehabbing and maintaining a 100-year old house

Operating Systems: Windows, Kubuntu and Mac

Non-smoker

References

Available upon request

Contact this candidate