Customer Service Process Optimization

SUE NEWTON

Orange, CA ***** • 213-***-**** • *******@*****.***

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skills

Work History

Bartender, 10/2022 to 09/2023 & 10/2014 to 03/2020 Madeliene's – Costa Mesa, CA

• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

• Obtained cash bank and stocked service bar to prepare for operation.

• Trained staff on operating procedures and company services.

• Maintained a high level of product knowledge to provide accurate information and support to customers. Bartender, 10/2021 to 10/2022

Continental Room – Fullerton, CA

• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Exhibited high energy and professionalism when dealing with clients and staff.

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Organized and detail-oriented with a strong work ethic.

• Customer service expertise

• Highly reliable

• Organizational ability

• Service-oriented mindset

• Prioritization

• Building rapport

Bartender, 03/2017 to 12/2017

Campus Jax – Newport Beach, CA

• Followed up with customers about resolved issues to maintain high standards of customer service.

• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Responded proactively and positively to rapid change.

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