Software Engineering Customer Service

Ehizokhale David Oseghae

***************@*****.*** 540-***-****

*** **********, *************, ** *****

Professional Summary

Ambitious, career-focused jobseeker, eager to obtain an entry-level position in the software engineering field to help launch my career while achieving and exceeding company goals.

Education

Babcock University, Ilishan-Remo, Ogun State, Nigeria

Bachelor of Science in Software Engineering

2024

WASSCE

2020

Professional Work Experience

Ebonite Nigeria Ltd

Isolo, Mainland, Lagos State

Technical Desk Associate (November 2019 - May 2020)

• Registered Subscriber Identity Module (SIM) for customers.

• Performed SIM swaps for damaged SIM cards.

• Sold phone accessories and electronic recharge cards in bulk.

• Registered National Identity Numbers (NIN) for customers.

• Generated SIM numbers for customers.

Mountain Side Villas

4082 Peak Dr, McGaheysville, VA

Hospitality Staff (May 2024 - Present)

• Provided exceptional customer service to guests, ensuring a positive and welcoming experience.

• Assisted in the maintenance and preparation of guest accommodations, ensuring cleanliness and comfort.

• Coordinated with team members to ensure efficient and smooth operations within the facility.

• Addressed guest inquiries and resolved issues promptly, maintaining high levels of guest satisfaction.

Massanutten Village Family Entertainment Center

3977 Massanutten Drive, McGaheysville, VA

Entertainment Center Associate (June 2024 - Present)

• Managed day-to-day operations at the entertainment center, including arcade games, mini-golf, and other attractions.

• Interacted with guests to ensure a fun and safe environment for all visitors.

• Performed routine maintenance on equipment and facilities to ensure optimal functionality.

• Handled cash transactions and operated point-of-sale systems efficiently.

Core Competencies

Customer Service Teamwork Communication Problem-Solving Time Management Basic Computer Skills Adaptability

Interests

Football Chess & Puzzle Solving Strategy Games Fashion Public Speaking Attending Conferences

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