Customer Service Representative
Resume:
Jaden Colon
Bronx, NY *****
*****.********@*****.***
Motivated and personable customer service professional with over three years of experience in fast- paced environments. Seeking to leverage excellent communication skills and a commitment to customer satisfaction to contribute to a dynamic team.
Work Experience
Customer Service Representative
Lush stationary shop-Bronx, NY
June 2021 to Present
Provide exceptional customer service by greeting customers, answering inquiries, and resolving complaints.
Process transactions accurately and efficiently using POS systems. Assist in inventory management and restocking of merchandise. Train new employees on company policies, customer service techniques, and POS systems. Achieved a customer satisfaction rating of 95% through attentive and personalized service. Sales Associate
Caviar-Manhattan, NY
August 2019 to May 2021
Assisted customers in selecting and purchasing electronic products, offering personalized recommendations based on needs.
Conducted product demonstrations and explained features and benefits to enhance customer understanding.
Managed inventory, ensuring shelves were stocked and organized. Handled customer complaints and returns, resolving issues to maintain customer satisfaction. Exceeded monthly sales targets by 20% through proactive customer engagement and upselling techniques.
Education
High School Diploma
High School For Media & Communications - Avenue, MD September 2016 to June 2020
Skills
• Strong verbal and written communication
• Problem-solving and conflict resolution
• collaboration
• Teamwork
• Cash handling and POS systems
• Proficient in Microsoft Office Suite
• Time management and multitasking
• Account Management
• Upselling
• Pricing
• Leadership
• Sales Management
• Salesforce
• Front desk
• Night audit
Certifications and Licenses
Driver's License
August 2023 to September 2027
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