Online Chat Specialist

TB

TITYANA BURGESS

******************@*****.*** 318-***-**** Monroe, LA 71202

Enthusiastic an Online Chat Specialist experienced in process management and offering great verbal and writing skills. Energetic and passionate with a desire to provide a high level of support to customers, peers and management. Results- oriented Online Chat Specialist considered an asset in the workplace. A pleasant personality coupled with exemplary communication and customer engagement skills. Ready to take on a new role that requires energy and enthusiasm while driving business success. Determined an Online Chat Specialist with a calm personality and handles multiple issues at once. Ready to employ exemplary marketing skills in a customer service role. Astute individual with capability to tackle challenges head on. Dedicated team player with natural talent for writing and strong desire to improve customer experience. Seeking online chat specialist role for company that values employees and dedication. Multitasking and Prioritization

Calm and Professional Under Pressure

Customer Retention Strategies

Responding to Difficult Customers

Chime Solutions Monroe, LA

Chat Agent

12/2021 - Current

Answered questions from customers that came in through the company's online chat feature.

Used various skills to resolve problems in reasonable amount of time. Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.

Maintained understanding of company computer software, products and services.

Walked customers through online demonstrations to support better understanding of product features.

Teleperformance USA Monroe,

LAHealthcare Representative

12/2019 - 04/2021

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.

Super 1 Foods Monroe, LA

Assistant Manager

09/2017 - 10/2019

Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Enforced company policies and procedures to strengthen operational Summary

Skills

Experience

standards across departments.

Delegated daily tasks to team members to optimize group productivity. Sonic Delhi, LA

Cashier

08/2016 - 05/2017

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Answered customer questions and provided store information. Collected payments and provided accurate change.

Delhi High School Delhi, LA

High School Diploma

05/2017

Unitech Training Academy - Lafayette Lafayette, LA Bachelor of Science in General Studies

Education and Training

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