Service Representative Account Manager
Resume:
KIMBERLY BETH ARNWINE
Knoxville, TN *****
865-***-**** – *********@*****.***
EXPERIENCE:
Conduent Business Services
June 2021 to present
Advisor/Authorizer/Customer Service Representative
●Effectively managed high-volume inbound sales and service calls for a major retailer, and services including healthcare and home warranty on several different campaigns
●Assist in education of product and service
●Trained customers on all hardware and software not limited to the latest technology releases
●Actively met quotas and metrics
City of Corpus Christi Police Department
February 2020 to May 2021
Records Clerk/Government Agency Liaison
●Solely responsible for all incoming requests for police reports and background checks from all government agencies; not limited to FBI, Military, CPS/APS & other police departments
●Audit of reports to ensure correct coding and accuracy
●Abide by UCR NIBRS reporting
●General departmental support
Madison Insurance Group
January 2015 – August 2015
Account Manager
●Sales and marketing of new policies and account rounding
●Audit accounts for accurate coverages and underwriting
●Retention of clients through reviewing and rewriting policies
●Policy services including policy changes, payments, and resolution of discrepancies
AAA East Tennessee/Auto Club South
November 2011 – December 2014
Account Manager
●Provide support for insurance service, membership, and management teams
●Actively promote retention through phone calls and client meetings
●Insurance sales of new policies
●Educate and upsell clients optional and important coverage and benefits
●Branch support and coordination of department events
Travelers Indemnity Company
2010 – 2011
Insurance Service Representative
●Assist agents in resolving system and software errors
●Research and provide underwriting information to agents
●Educate clients on policy and coverage options
●Process payments, coverage changes, and resolve billing inconsistencies
LICENSES:
Tennessee Personal Lines Insurance License
EDUCATION:
The University of Tennessee
completed ~60 credits towards B.A. in Communications
• Alpha Chi Omega sorority
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