Support Specialist Technical

Nataliya Alvarez

*******@*****.*** 909-***-**** Claremont CA 91711 https://www.linkedin.com/in/natarez

Work Experience:

Torrid

Client Device Engineer 08/2020 – 12/2023

Administered 6000 Torrid and Hot Topic devices using:

MECM/SCCM, Altiris: set compliance policies; deployed, removed and troubleshooted software, security patches, Windows upgrades; created a universal task sequence to image devices for all purposes booting from PXE and starting with OSD with driver package injection or performing Windows Autopilot as an Intune feature; created SQL queries.

JAMF: developed and pushed Shell and Apple scripts, MDM profiles, deployed software apps, printers, packages, software and OS updates.

Created numerous PowerShell scripts including, but not limited to:

redirection the user profile from one domain to another with printers re-mapping,

personalization of a generalized computer image,

collecting information to troubleshoot computers, servers, Azure and on-premise AD;

registry changes to configure group policies or user choice settings;

interaction with webpages and FTP sites with REST API, Jenkins;

customized input/output forms;

unattended key press simulation, if nothing else helps.

Provided SLA Tier 3 support and issued technical documentation.

MetroSys:

Desktop Engineer, contract at Torrid 10/2019 – 08/2020

Audited, patched and replaced antivirus to 300+ servers and 1400 cash registers

Configured SCCM from scratch in a new Torrid infrastructure.

Claremont Graduate University

Technical Support Specialist 01/2011 - 05/2019

Used KACE then SCCM for: security patching, software deployment packages and applications, driver packages, imaging, concurrent license metering; inventory; reports, queries, PowerShell scripts, BitLocker management, Intune integration;

Troubleshooted and repaired printers, computer hardware and software;

Maintained lab, classroom and loaner computers, PCounter server, and WebPrint;

Responded to the Help Desk tickets assigned to the Desktop Support group.

Skills: MECM/SCCM, JAMF, Altiris, KACE, Intune, PowerShell, .NET, VBScript, AppleScript, USMT, WSUS, WDS, WQL, MySQL, Office 365, Windows 10, Windows 11, Windows Server, Mac OS, iOS, Android, GPO, Azure & on-prem AD, CrowdStrike, VMware, Service Now.

Education:

Math Engineer: Moscow Power Engineering Institute (Russia). Major: Applied Math.

Master in Economics: Claremont Graduate University, CA, US

Master in Political Analysis: Saitama University, Japan

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