Customer Service Support

Beverly McCall

**** ******** ****. ********* *******, GA 30092

T: 912-***-****

E: **********@***.*** BM

Objective To secure a position providing professional service in a thriving environment. Summary Over 30 years of experience in providing dedicated and effective managerial and customer support, with the goal of maintaining an efficient operation. A highly motivated manager that gracefully resolves challenging issues. Also, a self-directed operator who seeks new methods to streamline waste. Enforces and adheres to compliance laws, policies, and procedures. Experience Front House Manager, Coastal Community Crisis Center Brunswick,GA — 2015-2017

Professionally handled Crisis calls

Qualified shelter in- house candidates

Submitted payroll time cards to HR

Prepared Operations and In-House Client schedules

Prepared inventory and facility operations reports

Complied with all Federal and State regulations to ensure client/staff confidentiality and safety

Dispatch, Glynn County Sheriff's Office

Brunswick,GA — 1998-2000

Entered warrants into the NCIC and statewide systems.

Controlled all radio traffic, and provided deputies with emergency information and directions.

Accurately provided case information to all requesting Courts.

Gathered cultural, educational, social and demographic data about the community to guide local program development.

Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.

Accomplishments:

In 1998, I received an accommodation at the Glynn County Sheriff's Office for a job well done in an emergency situation. Customer Service Representative, Harrison Fulfillment Services Brunswick, GA— 1998-2001

Assisted customers with online orders. Tracked customer merchandise and advised on all pertinent information.

Assisted with the return of damage merchandise.

Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explained details and care of merchandise.

Communicated with vendors regarding backorder availability, future inventory, and special orders.

Prepared and submitted daily paperwork, and cooperated with the Accounting departments on invoicing and shipping

Education COASTAL COMMUNITY COLLEGE

Business Administration — Studied 2004-2005

Skills Management

Customer service

Office operations

Budgeting

Organized

Computer-savvy

Inventory control

Conflict resolution

Team building

References Available upon request.

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