QA Scrum Master
Resume:
BETHANY L TYSON
SCRUM MASTER, MBA, MT
CONTACT
*******.********@*****.***
Prior Leadership Roles:
Evelyn Davis: Interim Director of Operations • 2011
PROFILE
A highly organized and detail-oriented professional seeking to utilize strong facilitation and project management skills to secure a Junior Scrum Master role and contribute to successful sprints. Possesses expertise in implementing optimized workflows and sprint processes, driving sprint success and aiding stakeholders with concise project reports. Committed to developing and deploying innovative systems to maximize KPI delivery and support corporate goals.
EDUCATION
MBA
WILLIAM PENN UNIVERSITY
MASTERS IN TECHNOLOGY
Purdue University
BLS
University of Indianapolis
CERTIFICATIONS
CERTIFIED SCRUM MASTER
CERTIFIED PROJECT MANAGEMENT (Google)
LEAN SIX SIGMA: Green Belt, Diversity & Equity: Yellow Belt
CERTIFIED CORPORATE TRAINER
DATA ANALYTICS
KEY SKILLS
Business Management
Quality Assurance
Project Management
Agile Development
Agile Methodology
Training and Development
Human Resources Management
Process Improvement
Risk Management
EXPERIENCE
CREDIT AUDITOR (CONTACT CENTER) • 2021-2024
John Deere Financial • Johnston, IA
Audited commercial, construction and forestry, agricultural and personal loans with 97% accuracy for quality assurance.
Facilitated training for new AI Human Resources HRIS system for the Installment Loan for John Deere Financial.
Trained new hires and served as a mentor to new employees.
Spearheaded a process improvement Sprint for auditing policies and procedures with 100% departmental implementation by leveraging Lean Six Sigma Green Belt and Agile principals.
ELEARNING PROGRAM DIRECTOR/ HUMAN RESOURCES CONSULTANT • 2020-2021
SMM LLC • Altoona, IA
Guided a team of nine (9) employees to drive human resources initiatives and organizational strategies.
Scrum Master: Oversaw website development sprints to produce a shippable product for the corporate website using Agile project management principles and tools..
Implemented Agile methodologies and framework to deliver key results in human resource outcomes.
Developed fine arts program curriculum for virtual learners.
IT HELP DESK INSURANCE SPECIALIST • 2017-2020
Cognizant Technology Solutions • Des Moines
Led the team in quality and after call work with 97% quality rating.
Supported insurance agents with assistance in AI platform technology, writing policies, and procedural and policy features.
Certified in Billing Reinstatement of overdue, policies in collections to drive risk management goals and collect on at risk policies.
Quality Assurance Analyst (Contract) • 2015-2017
Wells Fargo • West Des Moines, IA
Coached managers and customer service representatives in the contact center for quality assurance and Lean Six Sigma organizational goals.
Trained returning employees on new quality assurance guidelines.
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