Customer Service Data Management

Michele Sapoff

Glen Rock, NJ ***** *************@*****.*** 201-***-**** linkedin.com/in/michele-macchiorola-sapoff PROFESSIONAL SUMMARY

Highly motivated Clinical Recruiter with over three years of experience in clinical trials, care management, and customer service. Proven track record of success in patient recruitment, screening, and data management. Demonstrated expertise in managing clinical trials, including Rare Disease, Opioid, Sleep Apnea, Depression, Device Study, and Mild Alzheimer trials. Recognized for achieving the highest weekly call volume, randomizations, and closed appointments. Skilled in fostering relationships, maintaining accurate records, and effectively communicating with stakeholders. Adept at administrative tasks and ensuring seamless operations within clinical research settings. AREAS OF EXPERTISE

Clinical Trial Recruitment Patient Screening Customer Service Building Rapport Data Management Appointment Scheduling Care Management Report Generation Administrative Support Team Leadership Communication WORK EXPERIENCE

CLINILABS – EATONTOWN, NJ

Research Recruiter 2021 - 2024

Led the recruitment and screening of potential research subjects, achieving the highest weekly call volume, randomizations, and closed appointments, consistently leading performance metrics.

Managed multiple clinical trials, including Rare Disease, Opioid, Sleep Apnea, Depression, Lyme Disease, Sleep Disorders, Device Study, and Mild Alzheimer, serving as the head recruiter for Rare Disease and Heart Failure trials.

Maintained comprehensive data management systems, ensuring accurate records and timely generation of reports to support clinical trial objectives.

Oversaw administrative operations, including voicemail responses, appointment scheduling, and communication channels, ensuring seamless coordination and efficient workflow.

Built strong client profile to ensure eligibility and enrollment, screening and contacting 20K patients over 3 years.

Fostered strong relationships with research subjects and stakeholders, enhancing engagement and participation in clinical trials.

KALEIDOSCOPE FAMILY SOLUTIONS – PRINCETON JUNCTION, NJ Direct Support Professional 2018 - 2020

Assisted individuals in developing and maintaining daily living skills, including domestic, adaptive, and socialization abilities, fostering safe and supportive relationships.

Ensured the timely and accurate submission of comprehensive online progress notes, maintaining detailed records for ongoing support and evaluation.

Collaborated with clients, families, and other support staff to create personalized care plans, enhancing the overall quality of life for individuals served. Michele Sapoff Page 2 of 2

APPRAISAL SYSTEMS, INC. – GLEN ROCK, NJ

Office Assistant 2017 - 2018

Managed incoming calls and communication channels, ensuring prompt and professional responses to client inquiries.

Organized and scheduled appointments, maintained meticulous filing systems, and provided general administrative support to enhance office efficiency.

Facilitated communication and coordination between clients and staff, contributing to a positive and productive office environment.

ADDITIONAL EXPERIENCE

Child Care 5th – 8th Grade SACC Teacher West Brook Middle School, Paramus, NJ Camp Invention Assistant Director West Brook Middle School, Paramus, NJ EDUCATION

Master of Arts in Teaching

Farleigh Dickinson University

Bachelor of Science in Sociology/Anthropology

William Paterson University

VOLUNTEER EXPERIENCE

Membership Chair Glen Rock MS/HS HSA, Glen Rock, NJ Membership Chair Alexander Hamilton Elementary School, Glen Rock, NJ Volunteer Oasis; A Haven for Women and Children, Paterson, NJ

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