Patient Care Customer Service
Resume:
Shelley Lavender
Atlanta, GA *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Electrologist
Mishael’s Electrolysis-Atlanta, GA
June 2021 to Present
The Electrologist is responsible for providing patient care under the direction of a physician or another healthcare provider. The electrologist specializes in the treatment of unwanted hair by use of electrical current, assist patients, and ensure safe, seamless delivery of care for each patient. Server/Cashier
Jersey Mike's Subs/AJ Subs LLC-Atlanta, GA
August 2023 to June 2024
Greet customers, answer questions, and make menu recommendations.Provide excellent customer service before, during, and after taking orders.
Caregiver
Compassionate Hearts-Wiggins, MS
2020 to September 2021
Work with medical equipment and medication administration. Assign Patients/Residents of old age, in need of memory care, or with developmental disabilities to care for during shifts. Assist individuals with their daily living, provided safety, and comfort. Provide assistance to people with basic tasks such as bathing, dressing, grooming, eating, and help with home management tasks such as preparing meals, grocery shopping, and cleaning.
Debit/Credit Fraud Analyst
Hancock- Whitney/ Corporate Office-Gulfport, MS
2018 to 2020
Verify fraud disputes, pull account history, analyze customer transactions, verify merchant reimbursements, obtain information that can support the origin of the transaction, investigates forgery and theft within customers' accounts and transactions on behalf of a bank or a financial institution, and track and/or monitor the bank's transactions and activity that comes through the customers' accounts. Receptionist
H&R Block-Gulfport, MS
January 2018 to May 2018
Answer phones, verify customer information, schedule appointments with tax pros, and maintain/file client's information. Greet clients and visitors with a positive, helpful attitude. Assist clients in finding their way around the office while they wait on their scheduled appointments and announcing clients as necessary. Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs.
Pharmacy Technician- Lead
CVS Pharmacy-Gulfport, MS
2013 to 2018
Mix and measure medication, count pills, label and give instructions for medicine, answer phones, file medication on insurance and help take payments, stocking and pricing of medications in inventory, ensuring availability of drugs by delivering them to patients or facilities, and maintaining pharmacy's (and its patients' employees') safety by adhering to infection-control procedures, policies and regulations. Account Manager
Gulf Coast Environmental Services-Pass Christian, MS 2011 to 2013
File client charts, answer phones, accept payments and collections, organize material, forecast and track key account metrics, update job knowledge by participating in educational opportunities; maintaining personal networks; participating in professional organizations, enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments, and responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Secretary
Superior Insulation-Gulfport, MS
2006 to 2010
Answer phones, order material, collect payments, organize client information with QuickBooks, respond to calls, emails, and routine letters; direct inquiries to the appropriate person, arrange, coordinate, and schedule meetings; prepare meeting documents, maintain a content management system, track inventory of office supplies and order more when necessary, write and distribute routine correspondence, and compile data for prepared reports.
Education
Bachelor's degree in Nursing
Georgia State University - Atlanta, GA
June 2024 to Present
Biology
University of Southern Mississippi
2005 to 2006
Associate's Degree
Mississippi Gulf Coast Community College
2004 to 2005
Pre-Nursing
Gardner-Webb University
2003 to 2004
Skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• 60+ wpm Typing
• Excellent communication skills
• QuickBooks
• Peachtree Accomplishments:
• Dean's List
• President's List
• Environmental Services
• Pharmacy technician experience
• Caregiving
• Medication administration
• Upselling
• Physiology knowledge
Contact this candidate