Customer Service
Resume:
Taylor Zendler
I am a responsible and honest hard worker who is open to learning new skills
in the workplace. I can work efficiently in a fast-paced environment and de-escalate high-intensity situations. I work well in group settings as I believe that mutual cooperation is the best way to succeed. 2642 Clayton Delaney Rd
Clayton, DE 19938
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EXPERIENCE
Lil’ Panthers’ Preschool, Woodside DE — Teacher
August 2016 - June 2017
Made lesson plans that would be taught to the entire class including my two students that were assigned to me for the year. Had daily check-ins with parents about the positives and negatives their children experienced throughout the day.
Made personal portfolios and scrapbooks for each of my children which were presented to the parents at the end of the year. Capriotti’s Sandwich Shop, Smyrna DE — Sub Maker
June 2016 - August 2017
As a sub maker I learned quickly how to work well with others in a fast-paced, stressful work environment, and was able to do so calm and cool-headed.
I answered phone calls and took orders from customers using the Aloha touch system, as well as quickly and efficiently handling cash or card payments.
Stocked and rotated food product based on usage and expiration date. Dover Toll Operations, Dover DE— Toll Collector
August 2017 - October 2020
Working independently in my booth, I interacted with thousands of people a day, always giving the best customer service possible. I answered customers’ questions to my fullest capability, doing all that was necessary to provide them the answers that they are looking for. Including, but not limited to, the nearest exits, gas stations, and surroundings cities/states.
In order to quickly and efficiently keep the line moving, I stayed incredibly focused and friendly, all while being able to do quick math to give the customers their correct change back.
Used counting machines and Excel to run all of my money at the end of the night and input it into our system.
SKILLS
Excels in working well
alongside others.
Pays great attention to details.
Well organized.
Great at accepting
constructive criticism.
Able to effectively speak in
front of groups of people.
Walmart, Middletown DE – Digital Associate
October 6th 2020-August 10th 2022
As a digital associate my job was to quickly and accurately fulfill online customer orders, picking items throughout the store such as perishables, electronics, pet food, etc.
Loaded orders into customer cars with ease and efficiency during all weather conditions, whilst making sure to take extra precautions to ensure no damage to fragile items.
Fulfilled and packed orders to be shipped from the store, using a pallet jack to pull pallets of orders onto the trucks.
Provided superior customer service not only to customers who had placed an online order, but also to the everyday shoppers in the store. Helping them to find a certain item they were looking for, or going into the backroom to grab it for them.
DoorDash, Dover DE - Delivery Driver
February 1st 2022 - October 7th 2023
Ensures customer orders are accurate and delivered in a timely manner, doing so safely and following the rules of the road. I am both personable and professional towards restaurant employees, as well as when I am speaking to customers.
Quickly and accurately fulfills grocery orders, calling the customer to ask for any substitutions they may like or if they would prefer a refund on missing items.
Torrid, Dover DE - Key Holder
January 4th 2023 -September 19th 2023
Holds partial responsibility of opening and closing the store, as well as going on bank runs.
Easily delegates tasks that must be done throughout the shift, and conveys to employees what the expectations of them are. Provides excellent customer service with a smile, ensuring every person walks out of the store happy and confident.
Uses word documents, such as excel, to keep track of every day business data.
Walmart, Middletown DE - Digital Associate / Team Lead October 7th 2023 - Current
Responsibilities include writing a schedule to ensure the day goes smoothly.
Handling high intensity situations and providing excellent customer service to customers that had a less than satisfactory experience. Leading a team of over 100 associates, and coaching that team to ensure they are hitting the goals.
Working with other leaders in the store to ensure items are properly stocked and located, making it easier for the associates to find items ordered by customers.
Assisting associates in finding items in the backroom in a timely manner using different applications such as the Daily Availability Tool and Me@Walmart App, as well as maintaining an open line of communication with other leaders.
EDUCATION
Polytech High School, Woodside DE— High School Diploma August 2013 - June 2017
Graduated with an early childhood education technical degree.
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