Administrative Assistant Executive
Resume:
LESLIE V
FLYNN
Executive Administrative Assistant
CONTACT
PHONE:
EMAIL:
************@*****.***
HOBBIES
Shopping
Walking
Dining
Travelling
EDUCATION
Aklan College, Philippines
March 1980 - 1984
Bachelor of Commerce, Major in Accounting
WORK EXPERIENCE
Terranea Resort Executive Administrative Assistant June 2023 – March 29, 2024
Organizing meetings, conference calls and travel arrangement Creating reports, documents, and correspondence for the executive Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf Maintaining comprehensive and accurate records
Answering phone calls in a polite and professional manner Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department
Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters
Handling executive’s requests and queries appropriately Maintain calendar, arrange meetings and appointments and provide reminders
Develop and carry out an efficient documentation and filing system Terranea Resort In-Room Dining Supervisor
December 15, 2021–June 2023
Train and supervise cashier and dining room attendants Ensures that all associates deliver the brand promise and provide exceptional guest service at all times
Ensure cashiers/TSAs are performing with accuracy and great customer service
Ensure prompt and courteous service to guests to ensure guest satisfaction Attend and assist delivering team meetings
Must maintain full familiarity with menus and knowledge of beverage offerings Perform the daily line-up with service staff to discuss menu items and specials, upcoming and past events and review special instructions listen to and address and resolve any problems or concern
Establishes a rapport with guests maintaining good customer relationships Spends time in In Room Dining to ensure that it is managed well by the respective associates and functions to the fullest expectations Keep dining room stocked and cleaned
Set up trays with proper condiments and utensils
Hyatt Regency Long Beach Event Coordinator
October 2005–June 2020
Establishing and maintaining relationships with vendors and venues Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order
Identify the client’s requirements and expectations for each event Planning event details and aspects, including seating, dining and guests Creating reliable financial reports and collecting payments on time Remaining under budget with all costs
Managing events and addressing potential problems that may arise Planning for potentials scenarios that could impact the integrity of the event Maintaining a working knowledge of the complex needs of a wide variety of events
Manage all event set-up, tear down, and follow-up processes Book venues, entertainers, photographers and schedule speakers Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards
Assess an event’s overall success and submit findings Hyatt Regency Long Beach Administrative Assistant December 1997–October 2005
Book corporate meeting for group’s under 20; and service all the ICW (In- conjunction with) Convention Group Work
Manage data in spreadsheets and reports
Keep records and reports up to date
Organize and schedule meetings and events
Supervise other staff and delegate responsibilities Carry out clerical duties, including answering phones and preparing documents
Ordering office stationery and supplies
Produce and distribute correspondence memos, letters, faxes, and forms Assist in the preparation of regularly scheduled reports Develop and maintain a filing system
Maintain contact list
Hyatt Regency Long Beach Food and Beverage Cashier Greeter April 1993–November 1997
Order taker using NCR in In-Room Dining; settled all checks Managing transactions with customers using cash registers Answering phone calls for orders or restaurant’s reservation Collecting payments whether in cash or credit
Resolve customer complaints, guide them and provide relevant information Greet guests when entering or leaving the restaurant Maintain clean and tidy checkout areas
SKILLS
Proficient with Microsoft Word, Excel and PowerPoint Communication Skills
Strong emotional intelligence
Organizational Skills
Adept at tactfully handling customer compalints and concerns Knowledge in using Social Table
Excellent in Publisher app, Power Point and Envision and Opera data systems
A capacity for learning new skills quickly
An eye for detail
Full comprehension of office management systems and procedures Excellent knowledge of MS Office
Proficiency in English
Exemplary planning and time management skills
Ability to multitask and prioritize daily workload Discretion and confidentiality
Contact this candidate