Account Management Customer Service

JOHN R. HECK

Springboro, OH, *****, US 937-***-**** **********@*****.*** LinkedIn

ACCOUNT MANAGEMENT PROFESSIONAL

Growth-focused and client-centric professional with substantial experience directing sales and account management operations. Proven success driving sustainable revenue growth, maximizing business development efforts, and prospecting, closing, and managing new/existing accounts to grow customer base. Well-versed in delivering exceptional customer service and support to ensure client success, optimal satisfaction, and long-term retention. Forward-thinking leader with strategic vision in building, leading, and training teams to promote professional development. Strong communication (written & oral), attention to detail, and problem-solving skills; innate ability to build robust relationships with stakeholders, senior executives, and business clients.

PROFESSIONAL EXPERIENCE

Technicote/Beontag, Miamisburg OH May 2023 to Present

Pricing Analyst Coordinator

Responsible for conducting data and statistical analysis to determine the appropriate pricing plans according to market conditions and demand., while analyzing financial and business reports to identify pricing techniques to minimize the company's loss and maximize profits reasonably.

Provide pricing, in the form of quotes, for 13 sales representatives in the United States and Mexico.

Maintain pricing for 3 factories in the United States, as well as imports from Brazil and Sweden.

Stay current with market trends to ensure pricing is competitive in all markets.

Report trend analysis of market trends and customer buying patterns.

Peoples Bank, Franklin, OH Aug 2022 to May 2023

Personal Banker

Deliver consultative support and guidance to clients in managing accounts and finances. Oversee all facets of clients' accounts, providing best-in-class banking services such as loans or credit cards, new accounts and investment opportunities. Manage and streamline day-to-day branch operations, such as opening procedures and balancing branch.

Selected Accomplishment:

Produced first-rate outcomes while delivering several job roles, including Personal Banker and Teller.

Retiremed, Dayton, OH June 2021 to Mar 2022

Client Advisor

Exhibited exceptional performance as Licensed Insurance Agent for multiple insurance companies, including Athem, Aetna, AARP (United Health Care), Humana Med Mutual of Ohio, Mutual of Omaha, SilverScripts, and Ameritas. Conducted face-to-face sales appointments during annual enrollment period (AEP) for Medicare retirement plans.

Selected Accomplishments:

Maximized sales growth and exceeded sales targets while delivering both face to face and phone sales.

Advised clients on selecting appropriate retirement health insurance plans while resolving client questions and issues.

Reynolds & Reynolds, Dayton, OH June 1999 to June 2021

Major Accounts Advocate - Penske Automotive Group (July 2005 to June 2021)

Provided customers with a cohesive scope of support by leveraging customer-centric orientation and building strong relationships. Advocated PAG in achieving viability and sales objectives by maintaining concise integration of software across 220 car dealerships. Facilitated a holistic scope of service through cross functional partnerships. Resolved internal software and customer issues with product management & development, marketing, service and sales management. Operationalized current revision and disaster recovery by overseeing customer operating system.

Selected Accomplishments:

Directed the entire product development process as Product Owner for several software applications.

Managed company’s largest account, Penske Auto Group (PAG), second largest publicly-traded automotive retailer in US as member of a specialized team.

Credited with drafting queries in a reporting program for group and customers.

Supported Penske Automotive in increasing car dealerships from 45 in 2006 to 220 in 2021.

Secured high customer satisfaction by delivering services in a consistent manner in line with organizational strategic objectives.

Reduced costs of installing and training processes as well as completion time for key activities.

Developed revenue streams and uncovered future opportunities by strengthening customer relationships.

Additional Experience:

Software Support Specialist (June 1999 to July 2005)

Reynolds & Reynolds, Dayton, OH

Consumer Service Advocate (Jan 1989 to June 1999)

Dayton Power & Light, Dayton, OH

Volunteer Experience:

B2B Sales

Springboro High School Touchdown Club

Volunteer leadership

BOGG, SouthBrook Church Safety Team Leader, Springboro Youth Wrestling, Dayton Lacrosse

EDUCATION & CREDENTIALS

Major: History & Minor: Political Science

Georgetown College, Georgetown, KY

General coursework of Business Administration and Management

Capital University, Columbus, OH

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