Customer Service Digital Marketing

Stephanie C.S. Langridge

** ************ ***** **, *******, Alberta T2Z 4M6

Cell: 403-***-****

*********.**.*********@*****.***

Currently working my way up in the hospitality industry and recently obtained my Diploma in Business and Digital Marketing. Looking to use my education and experience to further my career. WORK EXPERIENCE

Guest Service Agent

Sandman Hotel Calgary, Alberta

January 2023 to present

• Extensive Customer Service experience, in person and on the phone

• Collaborating with all departments to help facilitate guests needs

• Create forms and worksheets for reporting purposes

• Email Correspondence with guests, vendors etc.

• Microsoft office used daily

• Perform duties in a timely fashion while meeting management and employer expectations

• Answer calls and transfer to appropriate departments/guests

• Manage hotel reservations using Opera Cloud

• Maintain shift reports

• Check guests in, make room keys, process payments, and assign rooms

• Process payments for reservations with credit cards as well as direct billing to select companies

• Frequently assist management with tasks they need help with

• Night Audit, close out the day, send out daily reports to other department and managers

• Covers laundry services when required

Laundry/Housekeeper

Sandman Hotel Calgary, Alberta

January 2022-January 2023

• Extensive Customer Service experience

• Working with staff to accommodate guests needs

• Perform dozens of room turnovers, daily

• Organize and place items in their appropriate areas

• Vacuum rooms and common areas

• Work with commercial laundry, fold towels and linens

• Trained and promoted to guest services

Laundry/Housekeeper

Holiday Inn and Suites Calgary, Alberta

April 2019 to December 2021

• Extensive Customer Service experience

• Working with staff to accommodate guests needs

• Perform dozens of room turnovers, daily

• Organize and place items in their appropriate areas

• Vacuum rooms and common areas

• Work with commercial laundry, fold towels and linens Cashier/Stock Clerk

Co-op Grocery Store., Pincher Creek, Alberta

2018 to 2019

● Preformed excellent customer service by directing or assisting with their needs

● Stocked and faced shelves with product

● Manually handled heavy materials ie. Boxed items

● End of night cash outs on multiple cash registers

● Balanced receipt and cash flow

● Operated and managed operated lotto system

● Worked the night shift often

Construction Labourer

3 Brothers Construction., Lundbreck

Alberta, 2015 to 2018

● Interaction with site managers and professionals

● Measure and cut materials for proper fit

● Proper use of hand-held tools and power tools

● Place and align siding on homes

● Align and secure composite deck boards

● Material management and job site clean-up

Mr. Emperor Group of Businesses (College Practicum) (2021) Calgary, AB

Social media marketing

I created Ads and posts for companies to use on their social media such as Facebook, Instagram, LinkedIn, and Twitter. I used sights such as Canva to create the posts and used each business’ color codes and logos to keep the posts theirs. I was given sensitive information such as passwords to access the social media accounts and kept it confidential. EDUCATION

Business and Digital Marketing Management 2020-2021 Diploma

Reeves College, Calgary, AB

Makeup Artistry 2021

Certificate

MC College, Calgary, AB

VOLUNTEER

Vans Warped Tour

Calgary, AB

Team Leader - Sanitation Committee

I organized my team and gave them their duties as well as the sections of the racetrack, they had to keep tidy and made sure they finished their tasks safely.

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