Customer Service E-Commerce

EXPERIENCE

Oct **** E-COMMERCE SPECIALIST

Present Rimor Corp

Miami, FL

• Managed product listings and inventory across multiple e-commerce platforms.

• Developed and implemented successful marketing strategies to increase online sales.

• Provided exceptional customer service through prompt responses and resolutions to inquiries and issues.

Oct 2019 WAITRESSES

Aug 2022 "Canchanchara" Restaurant

Havana, Cuba

• Efficiently took orders, served food, and managed customer inquiries with professionalism.

• Provided exceptional customer service by creating a welcoming and friendly atmosphere.

• Handled high-volume rushes by prioritizing tasks and working well under pressure.

May 2019 RESERVATION AGENT

Oct 2019 Memories Miramar Hotel

Havana, Cuba

• Managed reservations daily with accuracy and excellent customer service.

• Utilized property management software to book rooms and monitor availability efficiently.

• Collaborated with team members to coordinate guest accommodations and ensure satisfaction.

• Exceptional communication skills, handling customer inquiries and resolving issues promptly.

• Strong organizational skills, multitasking effectively in a fast-paced environment. May 2018 EXECUTIVE SECRETARY

May 2019 Memories Miramar Hotel

Havana, Cuba

• Managed executive calendar, scheduled meetings, and coordinated travel arrangements efficiently.

• Organized office operations and streamlined administrative processes to ensure smooth workflow.

• Prepared reports, presentations, and correspondence for executive leadership with attention to detail.

• Coordinated events, handled confidential information, and maintained professional communication with stakeholders.

EDUCATION

2007 BACHELOR

2010 Havana, Cuba

2017 HOSPITALITY AND TOURISM MANAGEMENT

2022 University of Havana

Havana, Cuba

SARAH ESCALONA

Reservation Agent

CONTACT

***************@*****.***

Miami, Florida

786-***-****

Sep 16, 1992

OBJECTIVE

Detail-oriented Reservation

Agent with excellent

communication skills and a

proven track record of providing

exceptional customer service.

Ability to effectively manage

reservations and bookings while

ensuring client satisfaction and

loyalty.

SKILLS

• Problem-solving

• Communication

• Time management

• Attention to detail

• Sales skills

• Organization

LANGUAGES

Spanish Native

English

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