Customer Service Financial Center
Resume:
Michael Stoffel
***********@*****.***
OBJECTIVE
Seeking a rose as a Market Financial Center Manager with Bank of America
EDUCATION
CAPITAL UNIVERISTY, Columbus Ohio
Bachelor of Arts, May 2021
Major: Financial Economics
GPA: 3.4/4.0
Recognized on the Dean’s List
Invited as student participant to the Board of Trustee’s Investment Subcommittee
EXPERIENCE
LEADER BACK-UP, June 2023-Present, Bank of America, New Albany Ohio
Manage client interactions while manager is out
Complete day-to-day operational tasks within the banking center to stay Within compliance standards
Mentor and develop new associates to get them up to competence within the center
Manage daily tasks along side Financial Center Manager to ensure efficiency and excellence in the financial center.
RELATIONSHIP BANKER, June 2022-Present, Bank of America, New Albany Ohio
Assist clients with everyday banking needs
Complete compliance trainings and manage day to day customer facing duties
Manage client interactions
CUSTOMER SERVICE REPRESENTATIVE, June 2017-July2020
UPS Store, Canal Winchester Ohio
Manage the day to day operations
Developed conflict management skills
PAINT ASSOCIATE, July 2020-Present, The Home Depot, Canal Winchester Ohio
Assist professional contractors and retail customers in selecting paint and related products, enter orders, mixing paint, merchandising, and assisting management in the daily operation of the business
SKILLS
Customer Service
Attention to Detail
Quick Learner
COMPUTER SKILLS
Microsoft Office Suite:
Advanced Excel Skills: Pivot Tables, Macros
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