Customer Service Data Entry

Shuntavia Robertson

**** * **** **** ** ****C, Dallas, Texas, 75203, US 469-***-**** *********************@*****.*** Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.

Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.

Engaging and upbeat personality with the ability to recruit, train, and coach new employees to help the company achieve its brand and growth goals.

Professional who is both energetic and poised.

Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.

Product knowledge

Organization and record keeping

Product Education

Process Management

Process Transaction

Shipping and Receiving

Data Entry

Product and Service Knowledge

Motivated team player

Business Planning

Data collection and analysis

CyberMatrix software

Customer service

Customer service-oriented

Criminal Justice - Some college (No degree)

Everest College Dallas, TX

High School 2004

Franklin D. Roosevelt High School of Innovation Dallas, TX Assistant Manager June, 2008 to January, 2013

Burger King Dallas, TX

Exceeded sales targets and met business objectives by motivating employees and promoting targeted products. Ensured that inventory counts stayed within monthly tolerance levels and that financial data was collected in accordance with the budget.

Oversaw a team of [8] employees and provided performance feedback. Line Lead March, 2013 to October, 2015

Samsung Warehouse - Coppell Coppell, TX

Oversaw the operation of cell phones and ensured that all manufacturer safety protocols were followed. Established maintenance plans and oversaw repair work to maintain productivity. Checked finished products for quality and compliance with customer requirements. Professional Summary

Skills

Education

Work History

Process Assistant December, 2015 to June, 2022

Amazon FTW1 Dallas, TX

Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.

Removed jammed materials from machines and readjusted components as needed to resume operations. Used a variety of machinery and equipment, including forklifts to perform chemical drumming operations. Customer Service Representative June, 2022 to Present Transamerica Financial Advisors Plano, TX

Used a consultative sales approach to understand customer needs and make relevant recommendations. Interrogated customers and gathered data in order to better understand their needs and provide quick solutions. Provided each customer with exceptional service by listening to their concerns and answering their questions. Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.

Contact this candidate