Payroll Implementation Consultant

714-***-**** ***** Pick Pl Riverside, CA ***** ********@*******.***

Lead Payroll Implementation Consultant with 22 Years of Experience

JODY PORTELLA

Summary

Highly experienced Payroll Consultant with over 22 years at ADP, specializing in payroll implementation, data migration, and client training. Proven track record in managing complex payroll projects, ensuring compliance, and enhancing payroll processes. Adept at working with diverse teams and delivering high-quality solutions to clients. Seeking to leverage my expertise in a Lead Payroll Implementation Consultant role with a dynamic organization.

LinkedIn Profile

Work Experience

Led payroll implementation projects for over 20 clients, ensuring timely and accurate payroll setup.

Collaborated with data science teams to optimize payroll systems and processes. Conducted initial sales calls, kick-off meetings, and detailed payroll analyses with clients.

Configured payroll systems and managed comprehensive data extraction and conversion processes.

Developed and presented detailed Standard Operating Procedures (SOP) to clients, ensuring smooth transitions.

Trained clients on payroll processes and regulatory compliance, enhancing client satisfaction and retention.

Lead Payroll Implementation Consultant - Comprehensive Services ADP Inc March 2015 - June 2024

Education

Skills

Payroll Implementation

Project Management

Tax Compliance

Client Training and

Support

Data Migration and

System Configuration

Process Improvement

Team Leadership

Customer Service

SAP and AS400 Systems

SOP Development

Southern New Hampshire

University

Business Administration

with Concentration in HR,

BA (in progress)

August 2020 - Present

Devry University

Bachelor of Applied

Science,

Business Administration

with Small Business

Management

Sep 2003 - May 2008

Implemented payroll and HR services for Comprehensive Services clients, managing multiple projects simultaneously.

Conducted thorough payroll analyses and training sessions, ensuring clients were well-prepared for payroll processing.

Configured payroll systems, managed data extraction, and ensured data accuracy and compliance with tax regulations.

Implementation Specialist II

ADP Inc Mar 2015 - May 2021

Successfully managed the migration of 75,000 Easypay accounts to Run, overseeing the retirement of Easy Pay.

Implemented 40 accounts per week, providing comprehensive training and support to clients during the transition.

Ensured seamless data migration, maintaining high levels of data integrity and client satisfaction.

Senior Migration Implementation Specialist

ADP Inc Jul 2013 - Mar 2015

Provided dedicated support to Partner clients, including Chase Premium Payroll and BB&T, resolving payroll issues efficiently.

Assisted clients with tax filings, payroll discrepancies, and provided expert guidance on payroll processes.

Mentored new hires and collaborated with teams in Alpharetta, Georgia, to enhance service delivery.

Senior Customer Service Representative - Wholesale Run and Partners ADP Inc Aug 2010 - Jun 2013

Certifications

Certified Payroll

Professional (CPP)

American Payroll

Association

Apr 2012

Managed a high volume of client cases from the Sales Helpdesk, ensuring timely resolution of payroll issues.

Handled FSDD rejects and assisted clients with direct deposit issues, ensuring accurate and timely payroll processing.

Senior Client Services Representative - Outbound Team ADP Inc Mar 2006 - Jul 2010

Managed amendments, exceptions, and system audits, ensuring compliance with regulatory standards.

Implemented the Bank Account Change Process with Sox Compliance, enhancing process efficiency and accuracy.

Senior Client Service Representative (Resolution)

ADP Inc Mar 2004 - Mar 2006

Provided frontline support to clients, resolving payroll issues, assisting with tax filing, and managing manual check processes.

Managed the inbound queue, ensuring high levels of client satisfaction and timely resolution of payroll inquiries.

Easy Pay Client Service Representative

ADP Inc Sep 2002 - Mar 2004

Fundamental Payroll

Certification

Sep 2011

Pay Train through

American Payroll

May 2024

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