Erica Frost
*** ****** **** *** *, New Castle, PA 16105
*********@*****.***
Work Experience
● UPS
Picker/Packer/Unloader
New Wilmington, PA
June 2019 - Present
● Loading of package cars numerically and efficiently in a quick paced setting
● Unloading of semi-trailers of packages of varying sizes and shapes and weights Nova Destinations
Tasting Room Attendant
Pulaski Twp, PA
July 2019 - Feb 2021
● Treating customers to a "Crafted Experience"
● Use a POS system to take orders for food and craft wine and beer
● Money handling and cash register balancing
● Scheduling wine tastings for the different destinations in the Nova group
● Doing quick food prep for customers orders
● Keeping kitchen area clean and to food handling specifications for state requirements Unlicensed Billing Specialist
ProUnlimited
New Castle, PA
February 2019 – June 2019
● Process a variety of payment types and timelines
● Being knowledgeable of all systems to direct calls to correct departments
● Explain billing timelines, some of which can be complex
● Process data entry changes to policies
● Handling customers in an efficient manner and getting issues resolved quickly
● Learned better multi-tasking skills with this position Massage Therapist
Shenango Spine Center
New Castle, PA
February 2017 to February 2019
Lawrence County Chiropractic LLC
New Castle, PA
August 2013 to November 2016
Mary Turner Skin Care & Day Spa
New Castle, PA
February 2009 to November 2017
● Applied a variety massage modalities to give pain relief
● Utilized interpersonal skills to deal with the public in an always positive manner
● Used listening skills to help my clients feel at ease and understood
● Provide new clients with information about a variety of spa services
● Applying payments and scheduling future
● Massaging patients in accordance with medical diagnosis for pain relief and rehabilitation
● Scheduling appointments to coordinate with treatment plan of Doctor Education