Support Analyst Scrum Master
Resume:
Arpita Shriya
******.******@*****.***
Objective
To attain excellence in the challenging & growth-oriented field of computer science and to prove an asset for the organization with scope for good career development.
Summary
11 years of experience in Application and Production Support, development, maintenance, project management and Scrum master. With a strong work ethics and team-oriented approach with good analytical and leadership qualities, willing to learn and adapt to new challenges.
Work Experience
TD BANK (May 2019 – Current)
Senior (IT) Support Analyst
Working as a Production Support analyst, supporting different applications of the team.
Working on any incidents related to the application like Splunk, Dynatrace, Pagerduty, Omnibus, Xmatters.
Providing on-call support to work on critical issues that gets pagedout through Pagerduty
Providing trainings about Pagerduty to different teams to onboard them to the tool.
Very good cross team communication as part of presentation that is hosted by me.
Generating reports and creating dashboards from ServiceNow for different use in the team.
Working on PROD and PAT deployments on a weekly basis as part of change records in Service Now.
Playing the role of scrum master in the team and handling all the Sprint Planning, Retro, Backlog refinement.
Tools and Technology Used :- Pagerduty, Xmatters, ServiceNow, Sensu, Dynatrace, Splunk, Jira
Senior (IT) Support Analyst
Working in Global FX Cash Support team which has two parts – GLBFX and FXV and supporting the application end to end.
Working on major application Murex which is a trading application and resolving issues related to the application.
Day to day activity involves resolving issues related to murex as well as non murex issues.
Working on lots of application deployments for PROD and PAT.
Actively working on the Unix environment and looking in the code of applications, looking into logs in case of job failures and resolving those issues.
Running batches from Unix and Autosys and resolving any issues with the batches and maintaining the batches.
Working regularly on any requirement of report generation by writing SQL Queries for them and generating reports.
Working on all kinds of changes, incidents and request creation, approval, execution and resolution of incidents and requests.
Running various jobs of the application through Autosys every day both in PAT and PROD and monitoring those jobs for successful completion.
Resolving any issues in the jobs by digging in the logs and code and getting it up and running.
Working on Monthly and quarterly patching activities in the team and taking care of the creation, approval, implementation and completion of the patching changes.
Working on archer issues and vulnerabilities issues in the team and resolving the archer issues.
Proactively handling day to day server related issues of PAT, PROD.
Maintaining and handling JIRA tickets for the team.
Conducting weekly production issues call with the developers and cross borders teams to get proper update.
Coordinating and actively representing my team for smooth transition of project with cross-functional team.
Technical Skills
Application Tool :- Murex 2.11, Murex 3.11
Query Language :- SQL, PL/SQL, Progress
Databases :- Oracle 7.3.4, 8i, 9i, 10g, 11g, MySQL
Operating Systems Windows, LINUX, UNIX 11.11, Redhat
Testing and Performance Tool :- Autosys, Service Now, Winscp, ifast, Putty, Ops GUI, Beyond Compare, XML Spy, GIT, Source Insight, RDX, PLM, JIRA, Jenkins, Maven, SQL Developer, Dynatrace, Datadog
Version Control Tool :- Perforce, BitBucket, GIT
IDE Tools :- Eclipse, SQL Developer, Developer Studio, DB Visualizer
Application (IT) Support Analyst
Working in FATCA Enterprise Application(FEA) as IT Support Analyst and supporting the application end to end.
Creating change orders for any new implementation in team and taking all necessary approvals for the change to get it scheduled on time. Working on the Implementation of the change on scheduled time.
Managing DCJ project having 20 controls and worked on all the controls single handedly starting from attending all kinds of meetings for each control, working on POC for each control, completing checklist, getting signoffs and closing most of the controls successfully without issues and delays.
Working on all kinds of incidents and request creation, approval, execution and resolution of incidents and requests.
Running production cycle every week to process data from different LOBs and providing processed data to the customers.
Looking into any issues during the production cycle and working on resolution of the issues and completion of cycle on time
Working on Monthly and quarterly patching activities in the team and taking care of the creation, approval, implementation and completion of the patching changes
Working on archer issues and vulnerabilities issues in the team and resolving the archer issues.
Proactively handling day to day server related issues of PAT, PROD and jump server.
Playing the role of scrum master and conducting daily scrum of team and handling JIRA tickets for the team.
Filling the CGA forms every year and providing necessary proofs for the completion of task.
Coordinating and actively representing my team for smooth transition of project with cross-functional team.
Technical Skills
Query Language :- SQL, PL/SQL, Progress
Databases :- Oracle 7.3.4, 8i, 9i, 10g, 11g, MySQL
Operating Systems :- Windows NT/98/XP/2000/2007/2008/2010, LINUX, UNIX 11.11, Redhat
Testing and Performance Tool :- Service Now, Winscp, ifast, Putty, OpsGUI, Beyond Compare, XML Spy, GIT, Source Insight, RDX, PLM, slack, JIRA, Jenkins, Maven, SQL Developer, Dynatrace, Datadog
Version Control Tool :- Perforce, BitBucket, GIT
IDE Tools :- Eclipse, SQL Developer, Developer Studio
International Financial Data Services (Aug 2018 – Apr 2019)
Application Support Analyst
Provided support in different sectors of Financial and Banking services.
Worked on ifast software of IFDS to resolve customer issues related to RESP, RRSP, DOB, overdue amount etc.
Worked on incidents tickets from different clients like Manulife, BMO, Sunlife etc to resolve customer issues.
Raised change requests for any changes in the code as part of issue resolution.
Worked on several issues which requires talking to client representative to understand and provide resolution of the issue better.
Worked as a scrum master of my team and conduct daily scrums, sprint planning, sprint review.
Technical Skills
Query Language:- SQL, PL/SQL, Progress
Databases:- Oracle 7.3.4, 8i, 9i, 10g, 11g, MySQL
Operating Systems:- Windows NT/98/XP/2000/2007/2008/2010, LINUX, UNIX 11.11, Redhat
Testing and Performance Tool:- Service Now, Winscp, ifast, Putty, Beyond Compare, XML Spy, GIT, Source Insight, RDX, PLM, slack, JIRA, Jenkins, Maven
Version Control Tool:- Perforce, BitBucket, GIT
IDE Tools:- Eclipse, SQL Developer, Developer Studio
Samsung- Noida, India (Jun 2013 – May 2018)
Senior Software Engineer(System Support)
Hands-on experience in application support using Java, Webservices, XML, GIT, Object oriented design, JSON and Restful webservices.
Experience in various build and deployment tools.
Working knowledge of SQL, UNIX, Linux scripting and Oracle.
Expertise in Continuous integration and Continuous deployment setup to facilitate AGILE methodology using build tools like PERFORCE, JENKINS etc.
Proactively collaborates with the appropriate matrix of several teams and clients (requirement gathering, defining, designing and development) for project estimation, construction and delivery of business solutions.
Provided support in java development and implementation of new features and upgrade of new operating system.
Debugging and resolving issues in Samsung mobile devices during development phase and market issues.
Integrating change list of feature enhancements in Samsung devices in each release by collaborating with each module members.
Lead monthly release of binaries for Samsung devices and fixing production issues in each release.
Co-ordination with System and Application teams for the technical constraints and provide problem resolution mechanisms.
Interacting with Qualcomm and SLSI chipset vendors for resolving of critical/blocking issues related to those chipset.
Responsible for the technological aspect for improvement and enhancement of various business applications.
Regular business meetings with HQ (Suwon, South Korea) and Vietnam teams for issues resolution which comes during project development.
Worked as a System Project Leader for Qualcomm and SLSI chipset projects in Suwon, South Korea and got appreciation and award from HQ Counterparts for the outstanding contribution and full involvement in providing the project support individually.
Worked in Huizhou, China for co-ordination with factory members of market issue resolution and to achieve project deadline.
Facilitating scrum events like Sprint planning, Sprint Review, Sprint Retrospective, Daily scrum, Backlog refinements and Burnup/Burndown charts.
Develop quality control and feedback reporting structure, prepare daily status reports and generate performance maps and corrective measures over the planning horizon to anticipate bottlenecks and improve forecast metrics to achieve the project objective.
Adept at analyzing and transforming business requirements into functional requirements and documentation of user's requirements, development of user stories, Sprint reviews and Time/effort estimates and work plans as per Product Backlog.
Principle point of contact for all the teams to handle and manage project deadlines.
Assist in establishing appropriate time and cost estimates, ensure assigned projects follow schedules, and inform management of any unplanned slippages.
Assisting team with internal and external communication, coaching for improving transparency, and encouraging knowledge sharing among team members.
Create written and presentation materials and workshops that cater to technical and business audiences.
Engineer(System Support)
Worked in Kernel Team for the bring-up of all SLSI and Broadcom Projects.
Delta Merge of the projects for any changes and submitting the change list in Perforce for change submission.
Upstream Sanity of all the projects in which all the System and Application teams submitted their changes in a portal after proper sanity of their respective test cases so as to minimize the issues at time of QA Testing.
Providing data patches for projects as and when required.
Worked in Suwon, South Korea for implementation of security features i.e. ICCC (Integrity Check Control Feature) on Samsung mobile phones (S6 and S6 Edge).
Debugging of QA and Market Issues of Samsung devices and provide proper solution and resolution for those issues.
Support Engineer
Proximity Sensor Driver porting.
Implementation and Bring-up of Proximity sensor device driver.
Understanding the schematics and data sheet.
Ownership in Sensor HAL layer code for proximity sensor.
Done the sensor Bring-up activity on various chipsets like Intel.
IMEI Tracker tool to search for lost devices. One can search the device by entering IMEI and will get the information of the laptop on which the device was last connected.
System side information is fetched using scripts built in C and Shell.
Backend developed in Oracle and Java.
Education
Master of Computer Application
National Institute of Technology Raipur - Raipur, Chhattisgarh
June 2010 to June 2013. CGPA: 3.84 of 4
Bachelors of Computer Application
Patna Women's College, Patna University - Patna, Bihar
June 2007 to May 2010, CGPA: 8.3 of 10
Declaration
I hereby declare that the above-mentioned information is correct and authentic up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Arpita Shriya
(Signature)
Contact this candidate