Customer Service Representative

Kaylee Haynes

415-***-**** ************@*****.*** Albuquerque, NM 87111

SUMMARY

Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.

SKILLS

Business Management

Digital Recordkeeping

Supply Ordering and Maintenance

Cash Register Operation

Adaptable to Changing Client Needs

Problem Anticipation and Resolution

Creativity and Originality

Payment Processing

New Technique Development

Appointment Scheduling

EXPERIENCE

Hairstylist, Self-employeed, June 2021-Current

Albuquerque, NM

Greeted customers, answered phones and booked appointments.

Provided consultations to clients about their desired hairstyle and hair care needs.

Shampooed, conditioned, cut, colored and styled hair according to client's instructions.

Upsold additional services when appropriate to increase sales volume.

Developed relationships with new clients through referrals from existing customers.

Customer Service Representative, Fidelity Investments, November 2020-May 2021

Albuquerque, NM

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Tracked orders from start to finish to ensure timely delivery of goods or services.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

EDUCATION AND TRAINING

Associate of Arts

Cosmetology, San Francisco Institute of Esthetics And Cosmetology, San Francisco CA December 2013

Some College (No Degree)

Business Administration, City College of San Francisco, San Francisco CA

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