Senior Executive Assistant

JAE JONES-HARRIS

SF Bay Area, CA 510-***-**** *******@*****.*** linkedin.com/in/jaejenh

EXECUTIVE BUSINESS PARTNER

- SUMMARY –

A Strategic Executive Business Partner with over 14 years of experience supporting C-suite executives in four high- growth startup industries; as well as experience in global and public tech companies.

- EXPERIENCE-

SMITHRX » San Francisco, CA

Executive Business Partner to Founder/CEO (August 2022-March 2024) – company re-org layoff

Executive Operations Partner to the CEO with a mission to make the CEO’s office operate effectively.

Drafted initial and reactive email communications to streamline the CEO’s time; served as the single point of contact for subsequent communications after initial contact with the CEO.

Ensured the CEO worked on the most important items for the company, made sure he was aware of deliverables and timelines, and that communication cascaded up and down as necessary.

Served as a trusted advisor and strategic partner to the CEO as a second set of eyes and ears on business initiative planning and communication to ensure efficient allocation of resources and effective interaction between cross-functional teams.

Interacted with the Board of Directors, Investors, and other influential leaders.

Administrator for the company’s office headquarters. GOOGLE » Sunnyvale, CA

Executive Business Partner to Cloud SVP (January 2021-August 2022)

Established exemplary trust with the SVP and Product & Engineering Senior Director; displayed grace under fire in a high-pressure and ultra-fast-paced environment.

Point of contact for inquiries into the SVP’s office and the ability to refer routine matters to appropriate parties.

Outstanding communication skills with internal and external facing parties; formulating more nuanced communication strategies. Illustrated leadership in building positive rapport, respect, and proven credibility.

Exhibited E/ABP community leadership within the team/org; mentor/role model to new ABPs. Actively involved in E/ABP recruiting and retention. Active DEI steering committee member.

Ability to flourish in a remote and collaborative environment, coordinated QBRs, team events, well-being outlets, and summits; purpose-driven in building and maintaining thriving relationships with all levels of the organization. MOZILLA CORPORATION » San Francisco, CA

Executive Business Partner to CIO & EVP (February 2019-January 2021) – companywide layoff

Proactively managed the CIO and EVP’s time, juggled schedules, and took on last-minute requests; ensured executives’ time was strategically prioritized.

Upheld a high level of professionalism in all interactions, maintaining confidentiality and discretion.

Assisted in tracking and managing various projects, ensuring deadlines were met and stakeholders were kept informed of progress.

Liaised with senior-level leaders across Mozilla, cultivated department relationships, and improved team communication.

Worked closely and collaboratively with the EA team to create seamless business operations in ways that strengthen relationships.

AIRSPACE SYSTEMS INC. » San Francisco, CA

Executive Business Partner to Founder & CEO/HR Manager (January 2018-February 2019) – companywide layoff

Right-hand ambassador to the Founder/CEO and COO - coordinating communication between executive teams.

Screened, prioritized, and managed the CEO's email inbox, ensuring important matters were addressed promptly.

Exemplified a high-touch, personalized approach to international investors and clientele.

Partnered with the Product and Engineering leadership team to develop and drive HR strategy, tackling projects and programs at all levels - strategic, operational, and tactical.

Managed People Ops; supervised and mentored the administrative team; and oversaw facility operations. RELATED COMPANIES » San Francisco, CA

Sr. Executive Assistant/Administrative Manager (May 2017-January 2018)

Led strategy engagements with the President and his leadership team.

Prepared and distributed agendas, presentations, and other materials for meetings and events attended by the President. Ensured emails and other communications were addressed and streamlined.

Coordinated domestic and international flights, car rentals, hotels, accommodations, and itineraries.

Processed expense reports for the President, ensuring accuracy and compliance with company policies.

Managed a team of administrative professionals; promoted regular employee assessments and performance feedback conversations.

SCALE VENTURE CAPITAL PARTNERS » Foster City, CA

Executive Administrator (May 2014-May 2017)

Supported two high-profile Investment Partners at a prominent firm.

Navigated ever-changing fluid calendars with an understanding of business priorities to offer alternatives and considerations as needed to maximize the Partners’ time and efficiency.

Organized complex domestic and international travel arrangements. Anticipated and arranged point-to-point travel and logistical needs. Primary liaison with Board of Directors, portfolio companies, start-up executives, and entrepreneurs.

ALERTENTERPRISE » Fremont, CA

Sr. Executive Assistant to Founder/CEO & SVP (September 2011-May 2014)

Administrative Partner to the Founder/CEO and SVP, of Sales & Global Operations.

Coordinated and arranged travel arrangements, including flights, ground transportation, and accommodations, ensuring seamless transitions.

Completed expense reports, purchase orders, and contracts; managed corporate card purchases; participated in budget planning and tracking as needed.

Orchestrated the coordination of Board of Directors meetings, agendas, minutes, follow-up correspondence, reports, and memoranda of actions taken; notified teams of items due for future Board meetings, ensured timely submission of agenda items from staff; maintained calendar of regular Board meetings and submission deadlines.

-TECHNICAL SKILLS-

Google Workplace, MS Office, Expensify, Concur, Salesforce, TriNet HR Solutions, Good Hire, Rippling PEO, Gusto PEO, Lever, Slack, Asana, Notion, Adobe Acrobat, Zoom, Dropbox, Apple Hardware

-EDUCATION-

Bachelor of Arts » Theology –Tripp Theological Institute * Business Administration » Fairfield Business School

-LICENSES & CERTIFICATIONS-

SF Bay Area Admin Awards Advisory Board Member Chief of Staff Certification Certified Chaplain – California Association Flight Attendant Certification, United Airlines

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