Customer Service Desk Operator
Resume:
KETEVAN
GORADZE
Batumi, Georgia
*******.*******@*****.***
EXPERIENCE
JSC IsBank Georgia
Senior Cash Desk Operator Batuni, Georgia
September 2015 - July 2024
•Cash related operations: cash in and cash out; internal and inertnational transfers; converts;opening physical, legal entities accounts and serving them, distance services; issuing requested verification letters; managing ATMs and cash volt;
•Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
•Delivered fast and friendly service to handle questions and service complaints.
•Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
•Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
•Documented, researched and resolved customer service issues.
•Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
•Planned and executed strategies to increase business and drive profit growth.
JSC BANK of GEORGIA
Universal Cashier Operator Batumi, Georgia
April 2014 - August 2015
•Cash related operations: cash in and cash out; internal and inertnational transfers; converts;opening physical, legal entities accounts and serving them, distance services; issuing requested verification letters; Autorization of completed transactions.
•Approached and solved problems with initiative and sound judgment.
•Delivered fast and friendly service to handle questions and service complaints.
•Documented, researched and resolved customer service issues.
•Planned and executed strategies to increase business and drive profit growth.
LTD Cosmetics Store "Dea"
Manager Batumi, Georgia
April 2013 - April 2014
•Replenished supplies and monitoring.
•Greeted customers and asked questions to assess needs.
•Minimized store thefts through strategic monitoring and customer observation.
•Checked returned product condition before processing refunds.
•Planned and executed strategies to increase business and drive profit growth.
•Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
JSC Insurance Company Aldagi
Sales Agent Batumi, Georgia
November 2012 - April 2013
•Finding clients, offer and selling insurance products to them.
•Prepared reports summarizing analysis findings for senior management review.
Department of Tourizm and Resorts of Adjara Avtonomous Republic
Guide Batumi, Georgia
April 2012 - October 2012
•Wrote and delivered lesson plans and lectures in Botanical Garden and in Batumi .
•Planned, evaluated and revised lesson plans and teaching techniques.
EDUCATION
Diploma - Social Science, Business and Law
Shota Rustaveli State Univercity, Batumi, Ninoshvilis Str 35
May 2013
Certification - Trainings in Finance and Banking/Accounting/Logist
Trade Promotion Centre-Batumi Business Incubator, Pharnavaz Mepe Str No 73
November 2012
Certification - Trainings
Batumi Turizm Agency, Pharnavaz Mepe Str No 84/86
April 2012
Certification - LESSONS/ CALLANS METHOD/ Stage 12
British Centre, Luka Asatiani Str No 31
October 2012
Certification - ENGLISH LANGUAGE COURSE
N P O ADJARA EDUCATION FUND
March 2011
LANGUAGE
GEORGIAN
Native
ENGLISH
Intermediate
RUSSIAN
Intermediate
TURKISH
Intermediate
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