Security Officer Field Technician

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Address: *** ****** ****** *****: 914-***-**** Email: ******@*******.***

Yonkers, NY 10703 Phone: 917-***-****

PROFESSIONAL HIGHLIGHTS

Self-directed individual with over 20 years of diverse technical and security experience assessing and providing resolutions in a fast-paced, deadline-laden, high security environment. Possesses a track record of delivering superior customer services, excellent communication with management and team members, and problem-solving skills that build harmony in any business environment. I continue to meet company’s benchmarks while continuing my education in an ever-changing technical world.

PROFESSIONAL EXPERIENCE

2005-Present

Field Technician III • NCR • Atlanta, GA

As a Field Technician III, I handle products and services on a high complexity; Tier III products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, high complexity networking/communication equipment, network, and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25).

Responsibilities include hardware maintenance, installation, network management, multi-vendor maintenance and software support.

Perform periodic preventive maintenance routines on all products and install modifications to equipment as well as overhauls and maintenance repair, at times, this may require modular swaps and unit replacements.

In charge of resolving customer issues and/or complaints by providing quick resolutions which consists of providing on-site support or being available for emergency situations to service company’s equipment or client’s software.

Responsible for accurate and prompt reporting of calls and activity, as well as all reporting expenses incurred in the delivery of services.

2024- Present

Security Officer Supervisor (Weekend) • Montefiore • Nyack, NY

Manage responsibilities in securing the premises by delating personnel in patrolling the property, monitors surveillance equipment, inspect various buildings, and access points. Additionally, I prevent losses and damage by observing, detecting and reporting irregularities. Effectively communicate with Security Managers, Security Officers, and various departments in coordination specific activities and requests.

1998-2005

Westchester Medical College • Senior Security Officer • Valhalla, NY

Patrolled hospital buildings and premises to deter theft, trespassing, and vandalism.

Responded to visitor inquiries and provided directions.

Monitored visitors to ensure adherence to facility’s policies.

Maintained a solid stream of communication between my unit as well as other units.

Responded to emergency codes as needed.

Responsible for various administrative tasks.

DELMAR MOORE PAGE 2

1993-1998

Effective Security Officer • Security Officer • Queens, NY

Secured premises and personnel by patrolling property and monitoring surveillance equipment such as cameras.

Maintained professionalism while screening over 500 visitors during high-volume periods.

Informed violators of applicable rules and removed unauthorized individuals from the premises.

Write reports of daily activities and irregularities such as property damage, theft or accidents.

POLICE COMMUNITY SERVICE

2021-Present

4th Precinct • Council President (Volunteer) • Yonkers, NY

Hearing local complaints and grievances from the community to be discussed with the Commanding Officer and Lieutenant.

Organize the sector, block, and tenant associations.

Perform public safety patrol and community crime prevention programs.

Cooperate with auxiliary police services.

1990-2020

47th Precinct • Auxiliary Police (Volunteer) • Bronx, NY

Patrolled housing developments, residential, and commercial areas.

Patrolled subway entrances and stations.

Maintained order at parades, festivals, street fairs, and other events as needed,

Assisted in crime prevention activities.

Performed traffic control at motor vehicle accidents and fire scenes.

Performed various other non-enforcement duties.

EDUCATION & CERTIFICATIONS

Westchester Community College • Valhalla, NY 2022 - Present

Major: Cyber Security

Westchester Educational Opportunity Center Completed 2024

Certification: NYS Security Guard, Fire Guard Safety

Brooklyn Workforce 1 Career Center Completed 2024

Certification: OSHA 40

Beacon Hill Career Training Completed 2024

Certification: Crisis Prevention Intervention

American Red Cross Training Services Completed 2024

Certification: CPR, First Aid

COMPUTER SKILLS

Proficient in Microsoft Suite 365, XP Suite, MAC OSx 12.6, Novell 5.0, and Windows 10/11

DELMAR A. MOORE

SECURITY PROFESSIONAL

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