Customer Service Worker
Resume:
JENNIFER
CONNER
*.**********@******.***
East Orange, NJ 07017
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Motivated Job Title with experience working closely with teammates to serve guests. Diligently follows recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and accurately. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.
PROFESSIONAL SUMMARY
Allied Universal Security - Armed Security Officer Hackensack, NJ • 03/2000 - Current
Cino Grill - Supervisor - Catering
Conway, SC • 08/2010 - 03/2020
Pathmark - Deli Team Lead
Newark, NJ • 04/2000 - 08/2010
WORK HISTORY
Responded quickly to incidents and assessed active situations for security concerns.
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Underwent and maintained firearms certification in compliance with state laws and organizational standards.
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Performed hourly patrols of building areas, parking lots and facility grounds.
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Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
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Collaborated with sales team to create customized menu options for diverse clientele, ensuring repeat business.
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Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
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Implemented creative presentation techniques that elevated the overall dining experience for guests.
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Trained new hires in company policies, safety procedures, and efficient catering practices to ensure consistency in service delivery.
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Streamlined catering processes for a smoother workflow and improved staff productivity.
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Reduced food waste with proper portion control and careful inventory management.
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SKILLS
• Guest Relations
• Computer Skills
• Strong Work Ethic
• Multitasking
• Customer Service
• Cleaning and sanitation
• Strong Communication Skills
• Positive Attitude and Energy
• Team Oriented
• Fast-Paced Environment
Coast Carolina University
Conway, SC • 05/2014
Associate Of Business
Administration: Business
Management
West High School
Newark, NJ • 06/2000
Diploma
EDUCATION
Enhanced customer satisfaction by ensuring timely and efficient service in the deli department.
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Conducted regular equipment maintenance checks for optimal performance and minimal downtime.
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Increased revenue through upselling techniques that highlighted premium product options available within the department.
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Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.
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