Customer Service Administrative Assistant

Shavon Wiggins

***** **** **. 248-***-**** (cell)

Oak Park, MI 48237 248-***-**** (home)

*************@*****.***

Objective:

To re-enter a professional environment, where I can showcase my Customer Service, and or Administrative Assistant skills.

Work Experience:

2018-2018 Heartland of Bloomfield Hills

Dietary Aide: Responsible for preparing daily meals for patients. Assist in cleaning up the kitchen after meals.

2016-2018 State Farm Insurance Company

Care Taker: Responsible for taking care of my disabled sister on a part time basis. Administering her medications, making sure she has her meals on a regular basis and assisting her with her daily health and hygiene.

2014 – 2015 Town Mortgage Co. Sterling Heights, MI

Receptionist: Answering high volume phone calls, perform various administrative office duties, greet customers, worked closely with Loan Officers, mail distribution, collected and entered payments into an excel spreadsheet.

2013-2014 Leytons Oak Park, MI

Customer Service: Assist customers with their purchase of clothing, handle the cash register, data entry, and worked closely with store manager to learn various techniques of management skills.

2000 – 2013 Marygrove College Detroit, MI

Enrollment Representative: First point of contact for all current and prospective students. Handle all inquiries (walk-ins, telephone calls, email, etc.) Provide customer service support in regards to admissions, registration, financial accounts, financial aid, and graduation. Proactively handle exceptions/problems and provide follow-up. Participate in telephone campaigns as necessary. Complete all student registrations, drop/add/withdrawal transactions. Evaluate incoming admission applications for undergraduate and graduate students. Create student applicant files and validate admission documents. Evaluate incoming High School transcripts and College transcripts and post to student files. Initiate correspondence for Undergraduate and Graduate admission letters and registration packets. Prepare outbound mailings for financial aid, graduate diplomas, admission and registration forms and program information booklets. Certify student loans and input financial Aid documents for Federal and State aid assistance. Responsible for the scheduling of the college graduate/undergraduate program-courses and scheduling classrooms for staff and faculty.

Administrative Assistant-Information Technology: Manage daily operational administrative office functions; prepare account requisitions, purchase orders, books, office supplies, monthly expense reports and student retention. Attend career fairs, school events and telemarketing to recruit students for Information Technology Training Programs. Serve as student advocate to resolve student problems with Financial Aid and college admission. Assist students with concerns regarding Student Aid Report for financial assistance. Assist with interviewing, screening and program orientation session of potential students for admission. Produce flyers for mass mailings for instructors, administrators, and students for marketing new programs. Process and input student enrollment application, track student academic progress for program completion.

1992 – 2000 American Lung Association Southfield, MI

Administrative Assistant: Conduct phone interviews to assist families in receiving information on Lung Cancer and support network systems. Manage daily operational office functions; prepare account requisitions, purchase orders, reports, office supplies, and monthly expense reports. Answer multiple phone lines, sort mail, file and make copies as needed. Coordinate special events such as memorials, golf privileges, and the vehicle donation program. Maintain database records of charitable donations, volunteers, and monthly local and national activities. Provide data entry, mass mailings, customer service assistance and correspondence for various committees.

Education

Currently pursuing a Bachelor Degree in Business Administration at Marygrove College, Detroit, MI

Certified Test Administrator for Virtual University Enterprises, a division of Pearson Education

Liberal Arts Coursework, Morris Brown College, Atlanta Georgia

Southfield Lathrup High School (1993) – Diploma

References: Will be provided upon request.

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