Service Manager Kitchen Staff
Resume:
EMPLOYMENT HISTORY
OCT **** - PRESENT
Bartender/Server, Standard Food + Beer, Raleigh, NC
JAN 2019 - PRESENT
Bar/Service Manager, Raleigh Times Bar - Empire Eats, Raleigh, NC JAN 2016 - JUN 2019
Bar/Service Manager, The Pit Authentic Barbecue - Empire Eats, Raleigh, NC
• Settled any customer disputes in a professional and pleasant manner.
• Handled food with sanitation and safety in mind.
• Monitored bar inventory and made notes for needed supplies when necessary.
• Continually adapted and exceled in a fast-paced environment.
• Helped to train waitstaff and kitchen staff on proper restaurant procedures.
• Worked to ensure the maintenance of restaurant sanitation and compliance with all safety regulations.
• Brought forth an energetic attitude and positive spirit.
• Worked to cultivate a strong team-oriented environment.
• Monitored the dining room and made seating changes as necessary.
• Effectively coached and counseled staff as needed.
• Interviewed, hired, and counseled qualified waitstaff and kitchen staff. West Hollywood, US, 90046
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CATHERINE GORRELL
MANAGEMENT
PROFESSIONAL SUMMARY
Restaurant Manager with 17 years of experience leading dynamic teams and optimizing operational efficiency in high-volume environments. Proven expertise in innovative bar management strategies, creative cocktail menu development, and comprehensive staff training programs. Passionate about driving customer satisfaction and establishing establishments as local trendsetters through strategic leadership and mentorship. Facilitate QR code guest self-ordering, ensuring smooth service flow in a high-volume environment. Deliver modern dining services, enhancing guest satisfaction and operational efficiency. Execute bartending and serving duties, contributing to a collaborative team with pooled tips. Perform running and bussing tasks, maintaining a clean and efficient dining area. Assist General Manager in daily operations, enhancing efficiency and customer satisfaction. Maintain restaurant sanitation and safety compliance, ensuring high standards. Coordinate daily management tasks, boosting productivity and customer satisfaction. Train waitstaff and kitchen staff on procedures, improving service quality. Led bar operations, optimizing inventory and staff schedules, resulting in improved efficiency and customer satisfaction. Fostered team cohesion through mentorship programs, enhancing service quality and staff retention rates. Introduced creative cocktail menu, boosting beverage sales and establishing the bar as a local trendsetter. Analyzed sales data to identify peak hours, adjusting staffing and inventory accordingly for cost-effective operations. Implemented rigorous quality control measures, ensuring consistent product standards and elevating overall guest experience. Spearheaded bar operations revamp, optimizing inventory and staff schedules, resulting in streamlined efficiency and elevated customer satisfaction.
AUG 2007 - JAN 2019
Server/Key Employee/Bar Manager, Flying Saucer, Raleigh, NC EDUCATION
2004
GED, Mountain view alterative High school, Centreville, VA COURSES
TABC Certification at TABC
Food Handler Certification at Food Handler
SKILLS
Problem Solving Communication
Food Service Multitasking
Microsoft Office Computer Skills
Leadership Cash Handling
Shift Management Basic Math
Phone Etiquette Retail Math
Customer Satisfaction Inventory Management
Team Building Creative Menu Development
Quality Control Data Analysis
Sanitation Compliance
• Appraised staff performance and provided constructive feedback to improve overall productivity.Optimized bar inventory management, reducing waste and improving profitability while maintaining high-quality service standards Fostered a team-oriented environment, enhancing staff cooperation and efficiency in a fast-paced restaurant setting Implemented new training procedures for waitstaff and kitchen personnel, elevating overall service quality and operational efficiency
Mentored and coached staff, providing constructive feedback to boost individual performance and team productivity Ensured strict adherence to food safety regulations and sanitation standards, maintaining the restaurant's reputation for quality Optimized bar operations, reducing waste and boosting profitability while maintaining service excellence as Bar/Service Manager at The Pit Authentic Barbecue
• I grew a lot with Flying Saucer. From server - bar - all staff trainer - key employee - manager - management trainer.Progressed from server to management trainer, demonstrating versatility and leadership. Developed comprehensive training programs, enhancing staff performance and customer satisfaction. Pioneered new bar management strategies, optimizing inventory and reducing waste. Implemented creative cocktail menu, boosting beverage sales and enhancing customer experience. Fostered a cohesive team environment, improving staff retention and morale. Mentored new hires, facilitating their smooth integration and rapid skill development.
Analyzed sales trends to optimize staffing schedules, increasing operational efficiency. Implemented data-driven strategies to enhance customer service and boost revenue.
Spearheaded establishment's evolution, adapting to changing market trends. Introduced innovative service concepts, positioning Flying Saucer as a leader in the local hospitality scene. Spearheaded bar management strategies, optimizing inventory and introducing creative cocktail menus, resulting in notable increase in beverage sales.
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