Customer Service Experience

ERIC MACLEAN

** ******** ******

Brantford, ON

N3T 2P6

*************@*****.*** 519-***-****

HIGHLIGHTS OF QUALIFICATIONS

Demonstrated ability to achieve goals.

Bilingual (English and French)

Strong Organizational and Communication skills.

Positive approach to working independently and cooperatively.

Skilled at working in a fast-paced environment

Effective capacity to adapt to new situations quickly.

RETAIL / CUSTOMER SERVICE SKILLS

Respond to telephone, email and in person customer requests for products, services and company information to foster a positive customer experience.

Provision of personalized customer service through positive engagement.

Ability to prioritize through exceptional time management; offer recommendations, education and assistance to customers when applicable.

Prepared and coordinated reports as required to ensure a smooth and productive outcome.

Assist the customer to navigate how to use a product or service and troubleshoot any errors or defects that may arise.

TECHNICAL SKILLS

Proficient in the use of Audio Equipment.

Well versed in Point-of-Sale transactions.

Experienced in MS Office

Accurately completed Financial Transactions.

Production Management in collaboration with technical crew to maintain artistic vision.

EMPLOYMENT HISTORY

Retail Customer Service Clerk/Budtender, High Supply Cannabis, Brantford, ON 2022-2023

Private Caregiver, Self-Employed, Brantford, ON 2016-2021

Assistant Store Manager, Pynx Productions, Brantford, ON 2011-2015

Disk Jockey, Source Records, Ltd., Brantford, ON 2006-2010

Customer Service Representative, RMH, Brantford, ON 2001-2005

EDUCATION AND TRAINING

Grade 12 Diploma, Brantford Collegiate, Brantford, ON 2002

Certificate of AGCO-Licensed Cannabis Sales 2022

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