Client Service Customer Relations
Resume:
Howard Edwards
**** ********* **. *******,**. ***18
*****.****@*****.***
Professional Summary
Excellent organizational skills with attention to detail
Multi-tasking manager consistently fostering a positive work environment and maximum productivity teams
Extensive professional experience in detailing work, team leadership, and customer satisfaction
Timely efficient and collaborative committed to cultivating an inclusive and engaging workplace environment
Skills
Coaching and mentoring
Profit and loss analysis and business planning
Client service and customer relations
Recruitment, staffing, and training
Work History
Owner/Operator- 03, 2020 to 08, 2022 Here When You Need Us LLC
Coordinated and managed employee performance in order to increase customer satisfaction, operational efficiency, and profit
Conducted recruitment activities to hire, train, and monitor new hires
Collaborated with customers to determine their workplace needs Created and managed an annual budget with effective controls to avoid overspending and support sustainability goals
Area Manager- 07, 2018 to 01, 2020 Diversified Maintenance Inc.
Recruited and hired candidates to increase team productivity and operational efficiency
Reduced turnover by improving training, motivation, and engagement strategies with all employees
Responsible for managing routine, maintenance programs and schedule service to maintain equipment
District Manager- 12, 2015 to 06, 2018 Gannett Publishing Services
Recruited independent contractors and train them on distribution procedures, routes, and logistics
Established, reviewed and updated territory boundaries and distribution routes to maximize timely service
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