Customer Support Representative
Resume:
Michael Johnson
Castro Valley, CA 94552
Email: ********@*****.***
Phone: 510-***-****
I am an experienced professional service engineerr and customer support representative with more than fifteen years of practice who seeks to obtain a position supporting an Information Technology or Telecommunications organization in which I can utilize my technical, communication and sales skills to complement the organization's growth and customers.
Authorized to work in the US for any employer
Work Experience
Field Engineer & Customer Support Representative (Contractor) LedcorTechnical Services Pflugerville Texas
June 2022 - Present
Responsible for the installation, programming, service and maintenance. Adds, Moves, or Changes of Comcast Business Services Routers, Charter Spectrum ADVA 114 PRO, Orange Business Services (OBS) Configuration and service to support voice and data communications. System Decommission Experience. Responsibilities include providing system administration training to clients with an emphasis on teaching to help facilitate additions, moves or changes to their networks.Base Programming. Worked with Comcast Support Teams, Charter Spectrum, and Megaport US. Microsift Teams along with using Log Mein Remote Desktop Support and Webex Delivery Driver
Groery Works Pleasanton, CA
October 2020 to March 2023
Duties consist of timely delivery of Groceries to Grocery Work clients. Following of the telephone application. Meeting customer needs which could be home delivery oroffice delivery Motor Vehicle Representative
California Department of Motor Vehicles - Fremont, CA August 2014 to August 2020
Daily duties of processing California Driver's License and Identification Cards original or renewals. Process includes keying in applications information using TTC and DIVA software application. Also training and mentoringnew employees on the usage of the software applications. Responsible for answering customer inquiries. Cashierhandling, Transactions include debit card payments processing checks and cash Administrative Assistant
BJW Insurance - Oakland, CA
January 2014 to August 2014
Assisting the insurance agents in their daily work of follow up calls to existing clients and to possible new clients. Duties included depositing checks into the company account by use of check scanner.Usage of Microsoft Excel was a must in keeping up with client account's. Network Operations Technician & Customer Support
Five9 Data Center - San Ramon, CA
March 2013 to May 2013
Responsible for 24/7 service support of voice and data communications for small and midsized enterprise customers. Duties also include writing trouble tickets for companies to support cloud cover Software. Some experience in actively monitoring Zabbix, Logic Monitoring, FrontRange, Simplify Software and Nice Monitoring for Service Ticketing Systems.
Field Technician & Customer Support Representative LCR Premysis - San Mateo, CA
December 1999 to July 2010
Responsible for the installation, programming, service and maintenance of systems and service to support voice and data communications for small and mid sized enterprise customers. Responsibilities include providing system administration training to clients with an emphasis on teaching to help facilitate additions, moves or changes to their networks. Primary focus on Intertel and Mitel Products-including, VoIP protocols and SIP-based multimedia platforms. Some familiarity with Linux Base Programming. Customer Technician
Twisted Pair B/T Services - Dublin, CA
February 2004 to May 2007
Responsible for the installation and programming of Telrad Key and Digital Phone Systems. Responsibilities included system administration, training for clients groups of up to fifteen. Some experience in setting up routersfor companies data systems.
G.M.C. Clerk
Safeway - Walnut Creek, CA
August1997 to January 2000
Responsible for stocking store departments such as medicines and household products. Duties alsoincludedordering products for the departments and the immediate handling and support of customer inquires.
Education
University of Phoenix
Livermore, CA
2009 to 2011
Heald Business College -
Hayward,CA
Associates Degree
1997 to1999
Skills
• Installation & Repairing
• Remote Desktop Support
• Team Leader
Certifications and Licenses
Charter Spectrum Engineer Certified
Orange Business Services (CIAA) Certified
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