General Manager Customer Service
Resume:
RUDY RUIZ
Henderson, NV *****
************@*****.***
A hard working and reliable culinary worker focused on going above and beyond to support the team serve customers.
Trained in tableside foods preparation, banquet production and outstanding service protocols. an enthusiastic supporter of sharing fine dining and wine experience. Highly motivated to continue to learn and grow as a restaurant professional.
Willing to relocate to: Las Vegas, NV
Work Experience
General Manager
Mari Chuy's Mexican Restaurant-Sparks, NV
March 2024 to Present
General Manager/ Mexican Cuisine Restaurant
Events Banquet Server
Atlantis Casino Resort and Spa-Reno, NV
March 2022 to March 2024
• Ensure guest satisfaction by being knowledgeable of event menu items, their contents.
• Responsible for setting up, maintaining and breaking down of all banquet rooms, appropriate table settings, service ware and the correct preparation and garnishing methods.
• Greet and serve guest, maintain a neat and clean station during service, constantly patrolling assigned station, refilling beverages and removing items.
• Acknowledge and respond to all special requests while bringing them to the attention of the banquet supervisor.
• Use proper in room clearing, retain all service equipment in the banquet area for cleaning, monitoring and maintaining proper storage.
• Complete any assigned side work while helping to enure all banquet halls and storage rooms are kept clean and organized in a team environment.
• Any and all other requests assigned my management Food Server -Banquets
Gold and Silver Restaurant-Reno, NV
March 2021 to March 2024
Ensured the utmost quality in plate presentation and food quality. Trained and mentored food service workers to achieve the maximum quality and efficiency as a team. Enforced quality, safety and sanitation standards to keep the foodservice operation compliant. Consulted with customers to understand their desires and suggest the best products to meet their needs. Provide efficient and professional food delivery and customer service Trustee
Nevada Governor Mansion-Carson City, NV
March 2019 to March 2020
record keeping, and to avoid loss.
Arranged furniture and equipment to maximize space and floor plans for seamless movement during functions.
Setup banquets, cleared tables, cleaned and sanitized event area to prepare for next function. Trained new trustees on all departmental procedures and provided assistance in finding necessary maintenance items, cleaning supplies and in learning all policies and procedures. Accepted accountability for all assigned building keys, master keys and access cards. Managed housekeeping and landscaping duties for historic property. Floor Manager
Pahrump Valley Winery and Symphony's Restaurant-Pahrump, NV March 2015 to January 2016
Managed Restaurant and banquet facility, training new employees on proper food handling, guest expectations and proper restaurant protocol.
Promoted specials, desserts, appetizers, and wine selections to benefit both the customer and restaurant sales.
Supported FOH and BOH teams by finishing dishes with garnishes, preparing desserts and collecting special beverages from bartenders.
Gained familiarity with menu ingredients and cooking processes to respond to customer inquires. Mastered all opening and closing protocols while upholding all safety and sanitation standards. Server/Lead
Pahrump Nugget Stockman's Steakhouse-Pahrump, NV
March 2011 to January 2014
Ensured the utmost quality in plate presentation and food quality. Trained and mentored food service workers to achieve the maximum quality and efficiency as a team. Enforced quality, safety and sanitation standards to keep the foodservice operation compliant. Consulted with customers to understand their desires and suggest the best products to meet their needs. Prepared for special events and community functions by working closely with the event coordinator to ensure all expectations and/or contracts were met. Provided efficient and professional food delivery and customer service. Education
High School Diploma
Eldorado High School - Las Vegas, NV
June 1985 to June 1989
Skills
• Extensive knowledge of the food and wine industry. Advanced training in food safety protocols and quality
• Proven leader in staff development and company culture. control.
• Experienced in tableside food preparation and Order inventory
• showmanship.
• Supply Restocking
• Enthusiastic ambassador for creating positive customer Guest Relations
• experiences.
• Safe Food Handling
• Highly organized and experienced server in high volume
• dining.
• Team management
• Communication skills
• Supervising experience
• Kitchen experience
• Cash handling
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