Customer Service Part-Time
Resume:
I am a dedicated, organized and
methodical customer service expert with
nearly 10 years of experience. I have good
interpersonal skills, am an excellent team
worker and also am keen to taking
independent initiative and very willing to
learn and develop new skills. I am reliable
and dependable and often seek new
responsibilities within a wide range of
employment areas. I have had the
enjoyment of working in various settings
and industries such as restaurants, retail,
child & pet care, leasing, and even the
art and tattoo industry!
MARIAH
LOWENSTEN
CUSTOMER SERVICE & SALES
SKILLS
Rotation Tracking
OpenTable POS
Customer Relationship Management
Multitasking
Attention to Detail Empathy
Phone Etiquette Creativity
ACKNOWLEDGMENTS
REFERENCES
Winning with Relationship Selling
Dale Carnegie Trainging Course
REGIONAL NOMINEE
Phone: 203-***-****
The Living Room Wine Cafe & Lounge
SOPHIA RAGO
******.*********@*****.***
Cooper’s Hawk Winery & Restaurant
Phone: 480-***-****
JESSICA GRAHAM
Relevant Experience
Ingos Tasty Food- Server
Creations- Customer Experience Supervisor
Cooper’s Hawk- Hostess/ TR
Buzzed Goat- Barista/ Bartender
The Living Room- Server
Scramble- Server/ Barista/ Bartender
Chopshop- Server
Angry Crab Shack & BBQ- Host/ Server
Arriba Mexican- Hostess
Manuel’s Mexican- Hostess
MARIAH
LOWENSTEN
CUSTOMER SERVICE & SALES
RECENT EXPERIENCE
Provide a smile and friendly greeting for guests, use guest's name, confirm reservation or take note of number in party, ask guests their seating preference and needs/requests, walk with guests at their pace to the table, alert guests of steps, and inform server and/or manager of special needs.
Ensure all hostess/hosts staff provides warm welcomes and fond farewells to each guest. Run the floor plan, maintain accurate seating chart and cover tally, direct other host staff during service periods. Clean and monitor supply of restaurant menus and wine lists for all meal periods. Present menus to guests and inform server of guest present at the table, return to the lobby to greet guests, and check dining room for guests who are ready to leave.
Hold knowledge of the floor plan, server station assignments and table numbers. Maintain accurate seating chart and cover tally.
Inspect menus for cleanliness and crispness and change out when necessary. Walk through dining area and lounge bar, note and correct any irregularities (lights burned out, furniture repairs, etc.). Check dining room and floors for cleanliness and take actions where needed. Able to make reservations accurately and courteously. Actively listen and respond positively to guest questions, concerns, and to resolve issues, show compassion and build trust. Assist with training of new host/hostess staff.
Answer phones with knowledge of the operation of the restaurant and/or direct the guests for further assistance. Acknowledge and thank exiting guests, ask them to return, ask about their dining experience and follow through with the manager with any guest issues.
When closing, inspect for cleanliness and prepare the station for the next day. Attend all scheduled staff meetings and supplemental training sessions. Be familiar with emergency safety measures.
Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
Maintain and update communication book of daily logs. Assist management to ensure that employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Perform additional duties as requested by the Restaurant Manager and/or Assistant Manager Cooper’s Hawk Winery & Restaurant October 2022-June 2023 HOSTESS
As a Server your responsibility is to work in a team setting to deliver a full service experience to guests by guiding guests through the process of ordering food and beverages, accurately entering the items into the POS system, delivering completed items to the guest, presenting the check in a timely manner and completing payment. This position works with other service positions to ensure guests have everything they need throughout their experience. Provide friendly, quality hospitality to each guest Anticipating and reacting to guest needs
Consistently and accurately using cleanliness lists and station checklists, demonstrate a complete understanding of the menu
Develop positive working relations with all restaurant team members and work as part of a team to reach a common goal
Adapt to changing customer volume levels with a sense of urgency Be open to cross-training in different areas throughout the restaurant Maintaining proper food & alcohol handling, safety, and sanitation standards The Living Room Wine Cafe & Lounge March 2022-July 2022 SERVER
******.*********@*****.***
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