Customer Service Team Member
Resume:
Shannon Jenkins
Ridgecrest, CA *****
*******.*********@*****.***
Work Experience
Caregiver/Personal Assistant
In Home Support Services (IHSS) - Stockton, CA
January 2007 to September 2018
Cooking,cleaning,transport,appointment setting,patient care Team Member
McDonald's - Stockton, CA
May 2005 to November 2009
Customer care, stocking,light cleaning,customer check out & store closing Hostess/Cashier
Denny Restaurant - Stockton, CA
February 2003 to December 2006
Taking orders, sitting customers,phone orders,stocking & servicing Human Resources Coordinator
Target - San Jose, CA
March 2001 to September 2005
Shipping & handling, check cashing,customer service & call direction Retail Store Manager
Casual Corner - Milpitas, CA
April 1996 to October 2003
Open/close store,team member training, shipping & receiving, customer service / support & bank drop Administrative Assistant
US Department of Veterans Affairs - Tucson, AZ
June 1995 to June 2000
Faxing, filing,appointment setting,& call direction Education
AA Business in Business
San Joaquin Delta Community College District - Stockton, CA January 2005 to August 2007
Skills
• I get alone well with general public
• A team leader
• Work well with others
• Creative
• Detail oriented
• Fast learner
• Excellent customer care
• Childcare
• Experience with children
• Personal Assistant Experience
• Retail Management
• Store Management Experience
• Meal Preparation
• Caregiving
• Communication skills
Certifications and Licenses
First Aid Certification
Food Handler Certification
Assessments
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Completed
June 2022
Responding to customer situations in a retail setting Full results: Completed
Work motivation — Familiar
June 2022
Level of motivation and discipline applied toward work Full results: Familiar
Management & leadership skills: Impact & influence — Familiar June 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Customer focus & orientation — Familiar
June 2022
Responding to customer situations with sensitivity Full results: Familiar
Call center customer service — Familiar
June 2022
Demonstrating customer service skills in a call center setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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